Jimmy John's

3.8
206 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4000 Shelbyville Rd, Louisville, KY
40207, United States

Hours

Reviews

3.8
206 reviews
5 stars
96
4 stars
43
3 stars
20
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including sandwiches being poorly made, excessive oil, and even hair found in food.

Service Speed

Customers frequently mentioned slow service and delivery times, with several noting that the 'freaky fast' promise was not met.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food prep areas.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or inattentive behavior.
  • SB
    SayorYEET Beems
    Oct 12, 2025
    2.0
    Really, really underwhelmed. The sandwich was really bad especially for the price and service you get. I'm starting to feel ill from it as well. My fault for coming back from the jump 🥲
  • TR
    The Official Reviewer
    Jul 3, 2020
    2.0
    Sandwich is fine but the location is horrible. It seems like every time I dine at this location, a random guy in his car tries to get my attention while my mother sits beside me. There's a stop light next to this establishment so it provides the perfect opportunity for guys to bother ladies eating their sandwiches. Beware!
  • SE
    Seth Egelhoff
    Jan 16, 2019
    5.0
    great staff! good food!
  • BD
    Bob Donovan
    May 31, 2018
    5.0
    Fast delivery, great food, and they always get the order right. They have much more meat on their sandwich than Subway and the ingredients are cold and fresh. Thanks for great service every time.