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Jimmy John's

3.8
(207 reviews)
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Business Details

4000 Shelbyville Rd, Louisville, KY
40207, United States
(502) 894-3331
https://locations.jimmyjohns.com/ky/louisville/sandwiches-814.html

About

Sandwich Restaurant

Location

Jimmy John's
4000 Shelbyville Rd, Louisville, KY
40207, United States

Hours

Reviews

3.8
207 reviews
5 stars
96
4 stars
43
3 stars
21
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including sandwiches being poorly made, excessive oil, and even hair found in food.

Service Speed

Many reviews highlighted slow service and delivery times, with customers expressing frustration over long waits and incorrect orders.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Staff Attitude

Customer experiences with staff varied, with some praising friendly service while others reported rude or inattentive behavior.

Order Accuracy

There were numerous complaints about incorrect orders, with many customers receiving items that were not as requested.
  • SB
    SayorYEET Beems
    Oct 12, 2025
    2.0
    Really, really underwhelmed. The sandwich was really bad especially for the price and service you get. I'm starting to feel ill from it as well. My fault for coming back from the jump 🥲
  • LB
    Laura Bee
    Jan 3, 2023
    3.0
    This store is crazy busy every time I've ordered from them. Customer service on the phone is hit or miss. In person they are much better. I placed our order and someone else picked it up. Unfortunately, they didn't know to get their own drinks and chips so we paid for items we didn't get. Be sure to check your order on the app before you hit send! I can't have gluten and when I edited the sides w/my combo on the app, I somehow removed my Unwich selection and got lunch I could not eat.
  • RP
    Ronika Payton
    Apr 14, 2022
    5.0
    Good food. Nice people to.
  • SW
    Silent Warrior
    Apr 11, 2019
    4.0
    I'm surprised they don't hand out free sandwiches anymore but other than that they are ok
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