Jimmy John's

3.7
163 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4828 Norton Healthcare Blvd, Louisville, KY
40241, United States

Hours

Reviews

3.7
163 reviews
5 stars
83
4 stars
30
3 stars
8
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and lack of responsiveness to complaints.

Food Quality

While some customers enjoyed the sandwiches, there were multiple complaints about outdated food, incorrect orders, and unsatisfactory sandwich preparation.

Speed of Service

Many customers experienced long wait times for both delivery and pickup, contradicting the brand's promise of 'Freaky Fast' service.

Cleanliness

A few reviews mentioned concerns about food safety and cleanliness, including hair found in food and issues with food expiration dates.
  • DT
    David Thorpe
    Oct 21, 2025
    1.0
    Poor customer service. This place is not food allergy friendly.
  • RD
    Richard D.
    Oct 6, 2025
    1.0
    This location has poor service leaving items off sandwiches
  • AD
    Amanda Donhoff
    Sep 19, 2025
    1.0
    I will not be ordering from this location again. We've ordered from here several times and have asked to leave at door but dog gets really stressed regardless so yesterday I thought we would ask they "please do not knock dog is reactive" to see if that helped her. We can see when its delivered by the app. The person knocked very elaborately. It was multiple knocks in a row. It very much sent a message of how much they dont care. They never knocked like that before. Thanks for being completely disrespectful. I could understand if they missed it but it was listed on the bag and it was the elaborate knock for me that just said they read it. Will never be back.
  • KT
    Kevin Toler
    Aug 28, 2025
    5.0
    Loved the 80s metal music
  • KB
    Kerri Banks
    Aug 10, 2025
    3.0
    BEWARE - they're selling outdated food. I received this container of pesto bowtie pasta salad today from the Jimmy John's in Norton Commons. I noticed there were date stickers stacked on each other. I was curious so I peeled the sticker up. The sticker on top says the pesto was prepared on August 8th, 2025 and was to be used by August 10th 2025 (today). The sticker underneath revealed that the pesto was actually prepared on August 7th and was supposed to be disposed of on August 9th. Unfortunately I noticed this after I already eaten it. It tasted fine, but it worries me in regards to food safety. What else are they making up the dates on? Our sandwiches were tasty and correct, otherwise.