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Jimmy John's

3.7
(163 reviews)

Business Details

(502) 425-7595

About

Sandwich Restaurant

Location

Jimmy John's
4828 Norton Healthcare Blvd, Louisville, KY
40241, United States

Hours

Reviews

3.7
163 reviews
5 stars
83
4 stars
30
3 stars
8
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

While some customers enjoyed the sandwiches, there were complaints about outdated food, incorrect toppings, and unsatisfactory bread quality.

Consistency

The business has been noted for inconsistent experiences, with some customers praising the freshness and speed, while others experienced delays and mistakes.

Customer Experience

Several reviews highlighted a lack of professionalism and respect from staff, leading to negative customer experiences.
  • CL
    Chris Lucas
    Jan 17, 2026
    1.0
    I asked for tuna on wheat (like i always do) and when it came out it was a wheat hoagie with more wheat than anything else. She said they discontinued the wheat bread. Seriously! You are so much better than subway! The lady gave me my money back (Thank you) and the sandwich (which we didn't eat because it was all bread). You guys are better than subway!! Don't backside on the quality!
  • DT
    David Thorpe
    Oct 21, 2025
    1.0
    Poor customer service. This place is not food allergy friendly.
  • RD
    Richard D.
    Oct 6, 2025
    1.0
    This location has poor service leaving items off sandwiches
  • AD
    Amanda Donhoff
    Sep 19, 2025
    1.0
    I will not be ordering from this location again. We've ordered from here several times and have asked to leave at door but dog gets really stressed regardless so yesterday I thought we would ask they "please do not knock dog is reactive" to see if that helped her. We can see when its delivered by the app. The person knocked very elaborately. It was multiple knocks in a row. It very much sent a message of how much they dont care. They never knocked like that before. Thanks for being completely disrespectful. I could understand if they missed it but it was listed on the bag and it was the elaborate knock for me that just said they read it. Will never be back.
  • KK
    Kristin Kern
    Aug 24, 2017
    5.0
    Good music, great food, great fast and friendly as hell service. Love comin here on my lunch break!

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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