Jimmy John's

4.2
272 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3507 Poplar Level Rd, Louisville, KY
40213, United States

Hours

Reviews

4.2
272 reviews
5 stars
162
4 stars
55
3 stars
17
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied, with some praising friendly staff while others reported rude interactions and order mistakes.

Food Consistency

While many enjoyed the sandwiches, several customers noted issues with incorrect orders and inconsistent quality, particularly regarding meat portions.

Speed of Service

The restaurant is generally recognized for its fast service, though some customers experienced longer wait times for delivery.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, feeling that the value did not match the quality or quantity of food received.
  • MB
    mary Brady
    Dec 8, 2025
    5.0
    LOVE THIS JIMMY JOHNS!! ABOVE AND BEYOND!!!
  • PB
    Philip B
    Dec 7, 2025
    2.0
    What a disaster. They had one piece of normal bread left so I ordered it for my kids sandwich and it was completely wrong (ordered a slim roast beef and there was a bunch of toppings and none were roast beef).
  • MP
    Michelle Phillips
    Nov 20, 2025
    1.0
    After spending $16.36 for a whole bunch of bread, sprinkles of bacon a whole bunch of lettuce very little turkey and very little cheese. I definitely will not be back..
  • JH
    Jason Hartlage
    Oct 28, 2025
    1.0
    Owners want you to pay for their employees through your food prices but also by shaming you into tipping. The machine now asks for tips for counter service, which is bad enough. But, there isn't a 'No' option. You have to select 'other' and then go type in $0 and then confirm. The owner should pay their employees a decent wage and not ask us to subsidize it. If they can't afford to pay their employees, they need to raise their prices and we can decide whether we agree with those prices or not.
  • KK
    Kay
    Oct 20, 2025
    5.0
    Troy was amazing and made me feel welcomed.