Location.com logo
Brand Certified

Jimmy John's

4.1
(275 reviews)

Business Details

3507 Poplar Level Rd, Louisville, KY
40213, United States
(502) 451-5888

About

Sandwich Restaurant

Location

Jimmy John's
3507 Poplar Level Rd, Louisville, KY
40213, United States

Hours

Reviews

4.1
275 reviews
5 stars
162
4 stars
56
3 stars
17
2 stars
12
1 star
28

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect sandwich orders, including missing ingredients and wrong items.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude interactions and lack of resolution for complaints.

Speed of Service

While many customers appreciated the fast service, several noted longer wait times for delivery and incorrect orders.

Food Quality

Customers enjoyed the taste of the sandwiches, but some expressed disappointment over portion sizes and presentation.
  • JY
    James Younger
    2 days ago
    1.0
    Three times in a row, i ordered a sandwich with no mayonnaise, add bacon, and they took the cheese off too. Not sure if they dont know the difference between mayonnaise and cheese or if the cheese is bundled with mayonnaise or what the hell, but it was sad enough to do it twice in a row, but a third time in a row is utterly embarassing. Last time ill be ordering from this place. Im not paying a premium to get this much of a run around and hard time. I do NOT recommend.
  • MB
    mary Brady
    Dec 8, 2025
    5.0
    LOVE THIS JIMMY JOHNS!! ABOVE AND BEYOND!!!
  • PB
    Philip B
    Dec 7, 2025
    2.0
    What a disaster. They had one piece of normal bread left so I ordered it for my kids sandwich and it was completely wrong (ordered a slim roast beef and there was a bunch of toppings and none were roast beef).
  • MP
    Michelle Phillips
    Nov 20, 2025
    1.0
    After spending $16.36 for a whole bunch of bread, sprinkles of bacon a whole bunch of lettuce very little turkey and very little cheese. I definitely will not be back..
  • JH
    Jason Hartlage
    Oct 28, 2025
    1.0
    Owners want you to pay for their employees through your food prices but also by shaming you into tipping. The machine now asks for tips for counter service, which is bad enough. But, there isn't a 'No' option. You have to select 'other' and then go type in $0 and then confirm. The owner should pay their employees a decent wage and not ask us to subsidize it. If they can't afford to pay their employees, they need to raise their prices and we can decide whether we agree with those prices or not.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others