Numerous customers reported issues with incorrect sandwich orders, including missing ingredients and wrong items.
Customer Service
Mixed feedback on customer service; some praised friendly staff while others reported rude interactions and lack of resolution for complaints.
Speed of Service
While many customers appreciated the fast service, several noted longer wait times for delivery and incorrect orders.
Food Quality
Customers enjoyed the taste of the sandwiches, but some expressed disappointment over portion sizes and presentation.
JY
James Younger
2 days ago
1.0
Three times in a row, i ordered a sandwich with no mayonnaise, add bacon, and they took the cheese off too. Not sure if they dont know the difference between mayonnaise and cheese or if the cheese is bundled with mayonnaise or what the hell, but it was sad enough to do it twice in a row, but a third time in a row is utterly embarassing. Last time ill be ordering from this place. Im not paying a premium to get this much of a run around and hard time. I do NOT recommend.
MB
mary Brady
Dec 8, 2025
5.0
LOVE THIS JIMMY JOHNS!! ABOVE AND BEYOND!!!
PB
Philip B
Dec 7, 2025
2.0
What a disaster. They had one piece of normal bread left so I ordered it for my kids sandwich and it was completely wrong (ordered a slim roast beef and there was a bunch of toppings and none were roast beef).
MP
Michelle Phillips
Nov 20, 2025
1.0
After spending $16.36 for a whole bunch of bread, sprinkles of bacon a whole bunch of lettuce very little turkey and very little cheese. I definitely will not be back..
JH
Jason Hartlage
Oct 28, 2025
1.0
Owners want you to pay for their employees through your food prices but also by shaming you into tipping. The machine now asks for tips for counter service, which is bad enough. But, there isn't a 'No' option. You have to select 'other' and then go type in $0 and then confirm. The owner should pay their employees a decent wage and not ask us to subsidize it. If they can't afford to pay their employees, they need to raise their prices and we can decide whether we agree with those prices or not.