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Jimmy John's

3.9
(205 reviews)

Business Details

12903 Shelbyville Rd, Louisville, KY
40243, United States
(502) 384-8884

About

Sandwich Restaurant

Location

Jimmy John's
12903 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Reviews

3.9
205 reviews
5 stars
112
4 stars
36
3 stars
20
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, particularly the sandwiches, though some noted inconsistencies in portion sizes and freshness.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff, incorrect orders, and slow delivery times.

Cleanliness

The restaurant was often described as clean, with some customers specifically mentioning clean bathrooms.

Staff Friendliness

While some staff were noted as friendly and helpful, there were multiple reports of unprofessional behavior and lack of engagement from employees.

Delivery Problems

Numerous customers experienced issues with delivery, including delays and incorrect orders, leading to dissatisfaction.
  • SR
    Shelby Rice
    2 days ago
    5.0
    Exceptional service. Matthew went above and beyond. I ordered my sandwich and as he was working he told me about some sandwich customizations that I wasn't familiar with. I ended up "leaving the bread in" and I will be ordering it that way going forward. He also let me decide if I wanted the end piece, which I ABSOLUTELY did. Great sandwich. Thanks!
  • KK
    Kelly
    Feb 9, 2026
    5.0
    Good food, clean place (and bathrooms), friendly staff!
  • DV
    Dru Vendetta
    Jul 9, 2022
    3.0
    While I will always seek out a Jimmy John's over Subway or Mike's or any other sandwich making shop this location could do well with their staff acquiring training on manners, wrapping the food properly, attire in the store, keeping the drink station stopped as well as cleaned up, and how to legibly get through the orders when they are reading it off of the ticket to ensure that everything is in fact in the bag when they hand it to you and say that everything is in the bag that you ordered. The staff must be shorthanded or overworked due to summer hours or not enough help because every time I have gone in they are constantly sitting in the back on their phones complaining about how they're working double schedules and tired of it. And they look at you like they're surprised that you have an order in even though the ticket has been hanging there and you show up 20 minutes after the fact and your food is still not been made and they treat you like you should never have walked into their establishment in the first place. Due to living in the area this is the place that I go to pick up my food only because I choose Jimmy John's but the staff could use training and manners, food preparation and communication skills.
  • DC
    David Conway
    Oct 5, 2017
    5.0
    Freaky fast!

Brand Certified Facts from Jimmy John's

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