Jimmy John's

3.8
227 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1321 S Hurstbourne Pkwy, Louisville, KY
40222, United States

Hours

Reviews

3.8
227 reviews
5 stars
117
4 stars
42
3 stars
15
2 stars
20
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.

Food Quality

Feedback on food quality was varied, with some praising the freshness and taste, while others criticized stale bread and skimpy portions.

Delivery Speed

While some customers experienced quick service, many expressed frustration with slow delivery times and orders not being ready when promised.
  • IH
    IZ_Gaming H
    Dec 20, 2025
    4.0
    Was hoping for a little bit more of a portion for what I paid.
  • GB
    G. Bentley
    Aug 16, 2025
    5.0
    We've had great experiences with the staff here. My husband is immunocompromised from his fight with cancer. They always bring his sandwich out curbside and wait patiently as we put our mask on. Some fast food places get annoyed with us but their team members are always very kind to us about it.
  • EE
    essex612
    Aug 8, 2025
    1.0
    This location consistently serves stale bread. Meat was laying in bins. Not sure why they no longer slice fresh.
  • DG
    Dana Guyer
    Mar 1, 2024
    5.0
    First time i've stopped by a Jimmy John's in a LONG time. Service was amazing - so upbeat and friendly! Sandwich was really good! Thank you so much!
  • JK
    Joshua Kincheloe
    Nov 13, 2016
    5.0
    Scheduled a pick up. Got caught up at work and came an hour and a half late. They were very considerate and offered to remake my order. I come here occasionally for my lunch break and I've never had a reason to complain.