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Jimmy John's

3.8
(238 reviews)

Business Details

10520 Westport Rd, Louisville, KY
40241, United States
(502) 425-0022

About

Sandwich Restaurant

Location

Jimmy John's
10520 Westport Rd, Louisville, KY
40241, United States

Hours

Reviews

3.8
238 reviews
5 stars
128
4 stars
37
3 stars
13
2 stars
19
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the sandwiches, noting freshness and good taste, but some reported issues with portion sizes and incorrect orders.

Service Speed

While many praised the 'freaky fast' service, several reviews highlighted significant delays in delivery and order readiness.

Staff Attitude

The staff was often described as friendly and polite, but there were instances of rudeness and unprofessional behavior reported.

Order Accuracy

Multiple customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.

Cleanliness and Environment

The restaurant was generally noted as clean, but some reviews mentioned unsatisfactory conditions and inappropriate behavior from staff.
  • PL
    Pam Ledford
    Jan 13, 2026
    5.0
    Food was fantastic, and the service was amazing. We dined in and had an order to go also. He had the to go sandwich ready when we were finished and gave us a separate bag for our leftovers. Best atmosphere we’ve experienced in a long time.
  • NH
    Nathaniel Hoff
    Dec 18, 2025
    5.0
    Work isn’t far so go here from time to time. Good experience. Orders are timely and accurate and the employees are easy to get along with.
  • HM
    Hayley McCall
    Dec 15, 2025
    1.0
    I have ordered from this location a few times as I work near there! I use delivery and pay extra for that service & tip! Today I placed an online order and waited 20 minutes past when it was suppose to be here. No call to let me know it was behind or running late. Called the store and the person acted like they did not know when the delivery would be out because they had so many orders and when I asked for a refund of $30 he said he couldn’t do it the manager could “ok thanks” but did not receive a refund. You should let your customers know if you aren’t going yo be delivering in a timely manner I was late leaving for lunch because of this!
  • II
    izzie
    Oct 26, 2025
    5.0
    Every Jimmy John's I've ever been to has very nice workers and this location is no exception, the cashier even brought my sandwich to where I was sitting. The chipotle chicken sandwich was delicious.
  • KK
    KenS1957
    Sep 13, 2019
    5.0
    Best sandwiches you can get

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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