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Jimmy John's

3.8
(383 reviews)

Business Details

301 E Market St, Louisville, KY
40202, United States
(502) 587-7888

About

Sandwich Restaurant

Location

Jimmy John's
301 E Market St, Louisville, KY
40202, United States

Hours

Reviews

3.8
383 reviews
5 stars
197
4 stars
64
3 stars
36
2 stars
21
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent delivery times, with many experiencing delays and issues with orders being marked as delivered when they were not.

Food Quality

While some customers praised the taste and freshness of the sandwiches, others complained about poorly made sandwiches, incorrect orders, and stale ingredients.

Customer Service

Feedback highlighted a mix of friendly service and rude interactions, with several customers expressing dissatisfaction with staff attitudes and order handling.

Cleanliness

The restaurant was noted for its cleanliness, but there were concerns about hygiene practices among some staff members.
  • XL
    Xavier Lombardo
    Jan 24, 2026
    5.0
    Made a big order online and every one of them was made exactly as ordered. Also ready by the time requested. Solid!
  • LF
    Libby Fritz
    Jan 23, 2026
    1.0
    It has taken me 45-60 minutes to get my order from this location several times now- the storefront is 500ft from my location…. I always tip unfortunately. They mark my order as delivered when it’s not… I guess so it doesn’t show it’s an hour behind. Ordered from JJ directly not another food service. Doesn’t seem freaky fast to me and I’ve only had this issue from this exact store. This will be my last time ordering however.
  • NH
    Nicole Hall
    Jan 2, 2026
    5.0
    NYEve Staff were friendly and adapted to our needs and added and explained, as needed. Taste sandwiches, chips, and soda. Little pricey at $30 but thats everywhere.
  • DD
    Dean
    Dec 23, 2025
    5.0
    Super tasty subs, super clean restaurant, super friendly polite courteous service... freaky fast!
  • CC
    Charles Cecil
    Nov 18, 2025
    2.0
    I used to love this place until recently. They now want to charge an arm and a leg for a sandwich. The meat that you can buy at your local store won't cost you as much as eating here. Then the service out right sucks. The workers give attitude over the phone, they get your order wrong and they barely want to answer the phone or do there job. Places like this, no wonder A.I is taking over.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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