Graeter's Ice Cream
4.5378 reviews
Certified by Graeter's Ice Cream • Feb 08, 2026
Business Details
2204 Bardstown Road, Louisville, KY
40205, United States
Certified by Graeter's Ice Cream • Feb 08, 2026
(502) 451-0044
Certified by Graeter's Ice Cream • Feb 08, 2026
https://www.graeters.com/retail-stores/louisville/highlandsdouglassloop
Certified by Graeter's Ice Cream • Feb 08, 2026
About
Certified by Graeter's Ice Cream • Feb 08, 2026
Ice Cream ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Certified by Graeter's Ice Cream • Feb 08, 2026
Hours
Certified by Graeter's Ice Cream • Feb 08, 2026
Reviews
4.5
378 reviews
5 stars
266
4 stars
54
3 stars
20
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the ice cream flavors, particularly the black raspberry and chocolate chip, noting it as some of the best they've ever had.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and helpful, others, including management, received criticism for rudeness and poor treatment of customers.
Seating and Atmosphere
The shop offers a relaxed and welcoming atmosphere with both indoor and outdoor seating, although some customers reported issues with cleanliness and maintenance.
Value for Money
Several customers expressed dissatisfaction with the portion sizes and pricing, feeling that the value did not meet their expectations.
Consistency Issues
There were reports of inconsistency in service and product quality, with some customers experiencing issues with their orders and the overall experience.
- NJNatalie JonesJan 30, 20261.0My friend and I visited this location Friday January 30th at about 9:30pm, the man working the counter at the time (unsure of his name) took our order without speaking to us AT ALL despite us being friendly and polite. He was very rude and curt with us while ordering and paying. He was even being rude to the fellow female employee working with him. We also witnessed him having an ill mannered and sharp interaction with another man there with his young son while they tried to get ice cream near closing. Ice cream is always great though.
- ACAtalie CaliseJan 4, 20265.0Now DONT even get me started on this blessing of a place. This is PEAK ice cream. The blackberry chip is literally everything you’ve heard and more. I felt like Cookie Monster in there just tearing everything apart. This treat made me tweak out because of how good it was. I almost sold my car it was so good I didn’t know what to do. You have to get this you will be changed for the better.
- OQOzzy QumaneDec 16, 20255.0Amazing ice cream and very nice indoor and outdoor seating. Very relaxed and welcoming. Staff were awesome. Nostalgic since I have been going to this shop for more than 15 years now.
- HGh gMay 9, 20225.0Super!! We are regular here!! It’s amazing!
- JDjkPaul DornJul 5, 20205.0This is some of the best I've cream I've had
Frequently Asked Questions About Graeter's Ice Cream
What are the operating hours of Graeter's Ice Cream in the Highlands?
Graeter's Ice Cream in the Highlands is open Monday through Saturday from 11:00 AM to 10:00 PM, and on Sundays from 12:00 PM to 10:00 PM.
Where is Graeter's Ice Cream located?
They are located at 2204 Bardstown Road, Louisville, KY 40205.
What types of products does Graeter's Ice Cream offer?
They offer ice cream, candy, ice cream cakes, Chip Wheelies, and ice cream pints.
Does Graeter's Ice Cream offer catering services?
Yes, Graeter's Ice Cream provides catering services along with other offerings like food truck and candy.
What payment methods are accepted at Graeter's Ice Cream?
They accept cash, Discover, Mastercard, and Visa.
Is Graeter's Ice Cream wheelchair accessible?
Yes, the location has wheelchair accessible entrances and parking.
Can I order Graeter's Ice Cream for delivery or takeout?
Yes, same-day delivery, takeout, in-store pickup, and no-contact delivery options are available.
What nearby places can I visit around Graeter's Ice Cream on Bardstown Road?
Nearby places include Free Hype Shop (clothing store), Club Pilates (pilates studio), TEN20 Craft Brewery (brewery and bar), and Havana Rumba Bardstown Rd (Cuban restaurant and tapas bar), making it easy to combine your ice cream visit with shopping, fitness, dining, or brewery tours.
Are there any coffee shops near Graeter's Ice Cream if I want a drink before or after my visit?
Yes, Monet's and TEN20 Craft Brewery are nearby coffee shops and smoothie bars where you can relax with a beverage before or after enjoying ice cream.
What local wellness options are close to Graeter's Ice Cream?
Nearby wellness options include Kentucky Sports Clinic and Kentucky Sports Chiropractic for physical therapy and chiropractic care, as well as yoga studios like 502 Power Yoga and Omies Yoga Studio, which might interest customers looking to combine a healthy activity with a sweet treat.
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