Business Details
About
Ice Cream Shop
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.5
356 reviews
5 stars
262
4 stars
54
3 stars
20
2 stars
6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the ice cream flavors and quality, highlighting favorites like black raspberry chocolate chip and turtle sundae.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior from management and employees.
Value for Money
Several customers expressed dissatisfaction with the portion sizes and pricing, feeling that the value did not meet their expectations.
Atmosphere
The shop's atmosphere received positive remarks for being friendly and inviting, though some noted issues with cleanliness and management behavior.
Location Challenges
Parking was frequently mentioned as a challenge, especially during busy times, but many felt the ice cream was worth the hassle.
- JDJoshua DavisAug 13, 20255.0This Ice cream shop is the best. The service is friendly, and on top of it. There's a lot of options to treat yourself. And it's just outside of Cherokee Park, if you leave the park the right way. It is the perfect start or end to a perfect day outdoors.
- BBBradAug 9, 20255.0Great place to get some ice cream! Kate was extremely friendly! 😁
- KTkara tollJul 21, 20251.0Rude as can be here. The lady was decent - but the manager I’m assuming was not friendly at all. & I paid 9 dollars for nothing. Literally.
- RRRyanJun 23, 20251.0I have heard about this place since I moved to Louisville a couple years ago. Order a banana nut waffle cone on one of the hottest days of the year so far. 1 scoop, I was thinking that I didn't need anything massive. The ice cream didn't even come up to the top of the cone. The base of the cone was pre-wrapped with a paper cover which would not just slide off. I had to peel the paper piece by piece knowing I would end up eating some of the scraps. The service, value, and complete experience doesn't even come close to a competitor located down south just off of Dixie. I will never come here again.
- NDNoah DrakeJul 26, 20225.0I've never seen anyone serve ice cream better than Spencer and I've eaten a lot of ice cream in my life. This kid greeted us by asking if I had tried their black raspberry. He then proceeded to offer me five more tastings before I could even pick one. It was amazing. 5 stars for service and hospitality. Spencer is going far in life.
Frequently Asked Questions About Graeter's Ice Cream
What are the operating hours of Graeter's Ice Cream in the Highlands?
Graeter's Ice Cream in the Highlands is open Monday through Saturday from 11:00 AM to 10:00 PM, and on Sundays from 12:00 PM to 10:00 PM.
Where is Graeter's Ice Cream located?
They are located at 2204 Bardstown Road, Louisville, KY 40205.
What types of products does Graeter's Ice Cream offer?
They offer ice cream, candy, ice cream cakes, Chip Wheelies, and ice cream pints.
Does Graeter's Ice Cream offer catering services?
Yes, Graeter's Ice Cream provides catering services along with other offerings like food truck and candy.
What payment methods are accepted at Graeter's Ice Cream?
They accept cash, Discover, Mastercard, and Visa.
Is Graeter's Ice Cream wheelchair accessible?
Yes, the location has wheelchair accessible entrances and parking.
Can I order Graeter's Ice Cream for delivery or takeout?
Yes, same-day delivery, takeout, in-store pickup, and no-contact delivery options are available.
What nearby places can I visit around Graeter's Ice Cream on Bardstown Road?
Nearby places include Free Hype Shop (clothing store), Club Pilates (pilates studio), TEN20 Craft Brewery (brewery and bar), and Havana Rumba Bardstown Rd (Cuban restaurant and tapas bar), making it easy to combine your ice cream visit with shopping, fitness, dining, or brewery tours.
Are there any coffee shops near Graeter's Ice Cream if I want a drink before or after my visit?
Yes, Monet's and TEN20 Craft Brewery are nearby coffee shops and smoothie bars where you can relax with a beverage before or after enjoying ice cream.
What local wellness options are close to Graeter's Ice Cream?
Nearby wellness options include Kentucky Sports Clinic and Kentucky Sports Chiropractic for physical therapy and chiropractic care, as well as yoga studios like 502 Power Yoga and Omies Yoga Studio, which might interest customers looking to combine a healthy activity with a sweet treat.