Five Guys

4.3
1590 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4901 Outer Loop in Louisville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
4901 Outer Loop, Louisville, KY
40219, United States

Hours

Reviews

4.3
1,590 reviews
5 stars
934
4 stars
366
3 stars
156
2 stars
49
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive staff, highlighting specific employees for their excellent service.

Food Quality

While some reviews praised the burgers and fries, others criticized the lack of seasoning and inconsistency in food preparation.

Pricing Concerns

Numerous customers expressed that the prices are high for the portion sizes and quality, with some feeling the food does not justify the cost.

Cleanliness and Atmosphere

The restaurant was frequently noted for its cleanliness and welcoming atmosphere, contributing positively to the dining experience.

Order Accuracy

Several reviews mentioned issues with order accuracy, including incorrect items and delays in service.
  • MG
    Michael Graham
    6 days ago
    5.0
    I ordered the bacon and cheese dog, it was so good 10 out of 10
  • D_
    dotdotdot _______
    Dec 15, 2025
    2.0
    A $7 grilled cheese? What is this, the Bataclan? Thanks obama.
  • EF
    Ebony Fairley
    Nov 5, 2025
    1.0
    First, my order was delayed due to a mixup. Secondly, they rushed the order and my burger was undercooked. Bad experience at this location. Signed, Order #34
  • HH
    Hope
    Oct 2, 2025
    5.0
    Always a great group of people working. The food is tasty, quick, and always extra fries.
  • MD
    Mihai Duica
    Sep 24, 2025
    5.0
    I come here every couple of weeks, they’re always cheerful and quick, would recommend.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.