Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13303 Shelbyville Road in Louisville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
823 reviews
5 stars
528
4 stars
170
3 stars
64
2 stars
27
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and delicious, though some noted issues with sogginess and occasional quality control problems.
Pricing
Many reviews mentioned that the food is on the expensive side, with several customers feeling that the prices do not always match the quality.
Customer Service
While many customers highlighted excellent and friendly service, there were notable complaints about rude staff and inconsistent service experiences.
Cleanliness
The restaurant was frequently described as clean, although there were isolated incidents of unsanitary conditions reported.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect preparations.
- CHChad Hord2 days ago1.0I spent $47 on two bacon cheeseburgers, two fries and an Oreo milkshake. I received a bag of greasy fries. The hamburger is just OK but the french fries are just un-edible. Literally, my hand was covered in grease just from taking the french fries out of the to go bag.
- FCFrancisco Cano4 days ago5.0Delicious every time! Good service
- HBHugh BarbeeDec 26, 20255.0Best hamburger s.in town
- JPJason PrenticeDec 21, 20253.0Food was good but not 17 good I got a cheeseburger fries and a drink 17 dollars it to high for the food quality
- RBRandell BoltonNov 13, 20254.0My first time here. Definitely not the run of the mill fast food. The burgers are made fresh while you wait. The order of fries is a generous portion. Eat in includes free peanuts. Cool! It's just a pinch pricey. I'll probably go back at some point. Recommended.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 13303 Shelbyville Road accept reservations?
No, Five Guys at 13303 Shelbyville Road does not accept reservations.
What are the delivery hours for Five Guys at this location?
Delivery is available daily from 11:00 AM to 9:30 PM.
Can I customize my burger at this Five Guys?
Yes, with more than 250,000 ways to customize your burger and over 1,000 milkshake combinations, you can personalize your order to your liking.
Does this Five Guys location offer takeout and delivery services?
Yes, this location offers in-store pickup and delivery services.
What payment options are accepted at Five Guys on Shelbyville Road?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are the operating hours for dining in at this Five Guys?
The restaurant is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer gluten-free menu options?
While some menu items contain gluten, many sandwiches are available without a bun via wraps or bowls. Cross-contamination is possible, so refer to the allergen chart for details.
What nearby places can I visit before or after dining at Five Guys on Shelbyville Road?
You can visit nearby places such as The Comfy Cow ice cream shop for dessert or Academy Sports + Outdoors for retail shopping.
Are there other dining options near Five Guys at Shelbyville Road?
Yes, nearby dining options include Chipotle Mexican Grill for Tex-Mex and Firehouse Subs for sandwiches.
How can nearby services like Mathnasium or Elements Massage complement my visit to Five Guys?
If you're visiting Five Guys for a meal, you can also plan for educational support at Mathnasium or relaxation at Elements Massage nearby, making your trip more convenient and enjoyable.