Brand Certified
Five Guys
4.4(829 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
13303 Shelbyville Road, Louisville, KY
40223, United States
Certified by Five Guys • Feb 22, 2026
(502) 244-1027
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/13303-shelbyville-road
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13303 Shelbyville Road in Louisville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
829 reviews
5 stars
532
4 stars
171
3 stars
64
2 stars
27
1 star
35
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the burgers and fries for being delicious and fresh, though some noted issues with greasiness and occasional quality control problems.
Pricing
Many reviews mentioned that the food is considered overpriced, with several customers feeling that the quality does not justify the high prices.
Customer Service
The service received mixed reviews; while many praised the friendliness and efficiency of the staff, there were also complaints about rudeness and poor management.
Cleanliness
The restaurant was generally reported as clean, but there were isolated incidents of unsanitary conditions noted by some customers.
- TSTony Schultz5 days ago4.0Great burger made your way. A little pricey but delicious. Great fries and they give you plenty of them.
- JOJ OmarFeb 15, 20265.0The staff were very nice and friendly, the food was delicious
- PHpeter heinsFeb 11, 20261.0Food Taste is good but staff is rude particularly a old man who is very rude to customers, they should know how to treat customers well
- MGMichael GrahamJan 28, 20265.0Outstanding service and professionalism, and the place was very clean and the bathroom was very clean.
- CHChad HordJan 10, 20261.0I spent $47 on two bacon cheeseburgers, two fries and an Oreo milkshake. I received a bag of greasy fries. The hamburger is just OK but the french fries are just un-edible. Literally, my hand was covered in grease just from taking the french fries out of the to go bag.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 13303 Shelbyville Road accept reservations?
No, Five Guys at 13303 Shelbyville Road does not accept reservations.
What are the delivery hours for Five Guys at this location?
Delivery is available daily from 11:00 AM to 9:30 PM.
Can I customize my burger at this Five Guys?
Yes, with more than 250,000 ways to customize your burger and over 1,000 milkshake combinations, you can personalize your order to your liking.
Does this Five Guys location offer takeout and delivery services?
Yes, this location offers in-store pickup and delivery services.
What payment options are accepted at Five Guys on Shelbyville Road?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are the operating hours for dining in at this Five Guys?
The restaurant is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer gluten-free menu options?
While some menu items contain gluten, many sandwiches are available without a bun via wraps or bowls. Cross-contamination is possible, so refer to the allergen chart for details.
What nearby places can I visit before or after dining at Five Guys on Shelbyville Road?
You can visit nearby places such as The Comfy Cow ice cream shop for dessert or Academy Sports + Outdoors for retail shopping.
Are there other dining options near Five Guys at Shelbyville Road?
Yes, nearby dining options include Chipotle Mexican Grill for Tex-Mex and Firehouse Subs for sandwiches.
How can nearby services like Mathnasium or Elements Massage complement my visit to Five Guys?
If you're visiting Five Guys for a meal, you can also plan for educational support at Mathnasium or relaxation at Elements Massage nearby, making your trip more convenient and enjoyable.
Brand Certified Facts from Five Guys
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