Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13303 Shelbyville Road in Louisville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
820 reviews
5 stars
525
4 stars
172
3 stars
63
2 stars
27
1 star
33
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious, fresh, and well-prepared.
Service Experience
Many reviews highlighted excellent customer service, with staff being friendly and accommodating, although there were some negative experiences reported.
Pricing Concerns
Several customers noted that the prices are high, with mixed opinions on whether the quality justifies the cost.
Cleanliness
The restaurant was generally reported as clean, but there were isolated incidents of unsanitary conditions.
Order Accuracy
While many customers received their orders correctly, there were complaints about incorrect orders and issues with food preparation.
- RBRandell BoltonNov 13, 20254.0My first time here. Definitely not the run of the mill fast food. The burgers are made fresh while you wait. The order of fries is a generous portion. Eat in includes free peanuts. Cool! It's just a pinch pricey. I'll probably go back at some point. Recommended.
- JDJason DuschOct 13, 20253.0Great burgers, restaurant is kind of sparse and uninviting, very pricey.
- LHLady HaysSep 13, 20255.0Everything was fresh. The service was good.
- RFRebecca FisherAug 16, 20255.0The service was excellent today and so was the food.
- KSkorey scarboroughAug 4, 20255.0We have been to this location twice now and the customer service has been so above and beyond any other fast food restaurant! I can’t say enough about how nice and welcoming all the staff has been from the moment we walk in the door! We will definitely keep coming back!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 13303 Shelbyville Road accept reservations?
No, Five Guys at 13303 Shelbyville Road does not accept reservations.
What are the delivery hours for Five Guys at this location?
Delivery is available daily from 11:00 AM to 9:30 PM.
Can I customize my burger at this Five Guys?
Yes, with more than 250,000 ways to customize your burger and over 1,000 milkshake combinations, you can personalize your order to your liking.
Does this Five Guys location offer takeout and delivery services?
Yes, this location offers in-store pickup and delivery services.
What payment options are accepted at Five Guys on Shelbyville Road?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are the operating hours for dining in at this Five Guys?
The restaurant is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer gluten-free menu options?
While some menu items contain gluten, many sandwiches are available without a bun via wraps or bowls. Cross-contamination is possible, so refer to the allergen chart for details.
What nearby places can I visit before or after dining at Five Guys on Shelbyville Road?
You can visit nearby places such as The Comfy Cow ice cream shop for dessert or Academy Sports + Outdoors for retail shopping.
Are there other dining options near Five Guys at Shelbyville Road?
Yes, nearby dining options include Chipotle Mexican Grill for Tex-Mex and Firehouse Subs for sandwiches.
How can nearby services like Mathnasium or Elements Massage complement my visit to Five Guys?
If you're visiting Five Guys for a meal, you can also plan for educational support at Mathnasium or relaxation at Elements Massage nearby, making your trip more convenient and enjoyable.