Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer experiences with service quality are mixed, with some praising friendly and efficient staff while others report rudeness and poor order handling.
Product Consistency
There are significant concerns regarding product consistency, particularly with drink preparation and food quality, leading to customer dissatisfaction.
Cleanliness and Atmosphere
Several reviews mention cleanliness issues and a negative atmosphere, particularly during late hours, impacting the overall customer experience.
Staff Performance
While some employees receive high praise for their friendliness and efficiency, others are criticized for being rude or unhelpful, indicating inconsistency in staff performance.
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MJ
1 day ago
1.0
The wort customer service I have ever received in my life! There is a green hair lady with the worst attitude and very mean and unprofessional behavior ever! Yelling at me because I reorder and pay for another drink just because it was not done properly! WTH really? I didnt even asked for another free then ( when I should ) people like her she should be fired and never work in customer service ever again! I won’t go there ever again!
CW
Cory Walton
2 days ago
5.0
Believe it or not, this was my first time ever at any Dunkins. This place actually still has the sign that says "Dunkin donuts". Went here for breakfast with my boss. My only complaint was the hash browns. They gave me like 7 or 8 little round ones. Ate them so quick, I forgot to take a pic. I also had a egg, bacon and cheese on a croissant which was ok. The cold coffee for me was different but ok. The guy giving out the orders was super interactive, kudos to him, would I go back🤷🏽♂️
RC
Rachel Campbell
Feb 13, 2026
5.0
They are so nice here it’s insane! Wonderful customer service :)
DR
Dorothy Roarx
Feb 12, 2026
1.0
Extremely rude to doordashers
KD
Kelby Donnell
Jan 23, 2026
5.0
IMO, this is the best Dunkin on either side of the river! I only come here on third shift, so maybe that makes a difference... Let me explain. I order the same exact drink, to be made the same exact way, regardless of location. This Dunkin is the ONLY ONE that gets it right every single time and it always tastes the same. At both Southern Indiana locations, I could order two drinks at the same time with the same ingredients and they would come out tasting different. It's the most bizarre and frustrating thing I've ever experienced!!
I've only ordered food here once, and it was perfect as well. I don't know the third shift guy's name, but he's a rock star! Friendly, professional and the master of my iced coffee! If you have any affiliation with the Southern Indiana stores, PLEASE teach them how to follow directions and make consistent drinks- it's not rocket science!