Dunkin'

3.8
959 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3333 Newburg Rd, Louisville, KY
40218, United States

Hours

Reviews

3.8
959 reviews
5 stars
478
4 stars
170
3 stars
102
2 stars
47
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praise friendly and helpful service, others report rudeness and unprofessionalism.

Order Accuracy

Numerous reviews mention issues with incorrect orders and poor handling of mobile orders, leading to customer frustration.

Product Quality

Customers express dissatisfaction with the quality of food items, particularly donuts and breakfast items, citing them as stale or poorly prepared.

Cleanliness and Atmosphere

Several reviews highlight cleanliness issues and a negative atmosphere, with some customers feeling ignored or unwelcome.

Speed of Service

Many customers report slow service, especially during busy times, leading to long wait times and dissatisfaction.
  • BH
    Brian hall
    1 day ago
    1.0
    Coffee not hot out of regular how is a donut shop out of regular won't go back
  • JF
    John Forsee
    Jan 5, 2026
    5.0
    Love the breakfast
  • HH
    Hot tub Haven
    Jan 2, 2026
    1.0
    Terrible experience I’m A regular customer riding through the drive thru to buy food here and one time I need to take a leak and they charge me or Make me buy to use there restroom . That is insane, I’ll never buy there again
  • AC
    Alex Colebank
    Dec 24, 2025
    1.0
    Had a really unpleasant experience at this Dunkin’. While picking up an order, a crotchety older man with glasses and spiked hair was incredibly rude. Instead of speaking politely or professionally, his tone was harsh and disrespectful for no reason at all. Customer service matters, and this was completely unacceptable. I will never visit this location again.
  • JG
    Josh Goodman
    Dec 10, 2025
    1.0
    Don't waste your time if your not using there useless app. Went inside, waited at the front counter for 5 minutes, vaguely for grunted too but an employee never came to the front to take my order. The 10 car deep drive thru line was there priority, fair enough. But with 8-10 employees, crazy. Haven't had a good experience at. Dunkin in 3 trips at various locations. Quality in name only. If that.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3333 Newburg Rd, Louisville, KY?

This Dunkin' location operates 24 hours a day, 7 days a week, from 12:00 AM to 11:59 PM daily.

What menu items are available at this Dunkin' location?

Dunkin' offers a variety of options including coffee, espresso, breakfast sandwiches, donuts, tea, and seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.