Dunkin'

Reviews

• KG

  Katie Gobler

  2 days ago
  4.0
  This location is always so fast!! Seriously, this morning we pulled up to the drive-thru and I groaned a little bit because 3 other cars had just pulled up in front of us. Even so, we were through the line in under 5 minutes. Sure the headset lady seems a little impatient, but I’d rather have speed than super slow people who just don’t care. The lady at the window is always so pleasant.
• EK

  Emmy Kupper

  Dec 17, 2025
  1.0
  Everyone seems to have the same experience. The woman at the window is lovely and the woman with the headset is terrible to her and to customers. It’s painful to watch. I hope the woman with the headset learns how to find joy in her life and kindness in her heart. The woman at the window is wonderful. I feel terrible for her that she works in these conditions with such an unkind person following her around all day. Sad experience.
• SC

  Shannon Collett

  Dec 5, 2025
  1.0
  I have been to this location many many times, and I’ve never had bad interactions. With that being said, I’ve been to this location quite a few times over the last 1-2 months and every time I get to the speaker the lady with the headset is super rude. She’s extremely unpleasant, unprofessional, condescending & impatient. Me, my boyfriend & my children have all heard it. She interrupts me, she cuts me off & speaks to me as if I am a child. It’s like if I don’t have my order down to a complete science she is annoyed. She needs to be removed, if I show up to that location and she’s rude to me one more time I will be calling corporate. It’s completely unacceptable & I don’t believe she needs to work in customer service.
• RR

  Robert Ruthstrom

  Nov 12, 2025
  1.0
  Says open at 4:30 am waited from 4:50 - 5:05am sat at speaker post workers inside and no answer. No recognition of anyone out there. So I drove around to there brand new built next door McDonalds there competition will put them Outa business from the looks of it…
• NN

  NT

  Oct 26, 2025
  1.0
  I went to this Dunkin’ Donuts near Brownsboro Hospital (by Speedway) about 15 minutes before closing to grab three drinks for myself and my coworkers — two macchiatos and one latte. We work night shift at the hospital, and we really needed that coffee to get through the night. But the staff were rude and completely unprofessional. They told me they “weren’t ready to serve” and refused to make the drinks because they were closing soon — even though there were still 15 minutes left. She had already taken everything off the shelves early and didn’t even try to help. I’ve never had this kind of experience at Starbucks — they always treat customers with respect no matter the time. But this Dunkin’ location clearly doesn’t care about customers, especially healthcare workers who depend on them during long shifts. Very disappointing and unacceptable service. Avoid this location if you expect basic courtesy and professionalism.

Frequently Asked Questions About Dunkin'