Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
475 reviews
5 stars
185
4 stars
90
3 stars
45
2 stars
37
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly at the drive-thru.
Product Quality
Many customers reported stale donuts and incorrect orders, indicating a decline in product freshness and accuracy.
Service Speed
Customers frequently mentioned slow service and long wait times, especially during drive-thru orders.
Mixed Experiences
While some customers praised the friendly service and good coffee, many others expressed disappointment with their overall experience.
Inconsistent Orders
Several reviews noted issues with incorrect or incomplete orders, leading to frustration among customers.
- SCShannon CollettDec 5, 20251.0I have been to this location many many times, and I’ve never had bad interactions. With that being said, I’ve been to this location quite a few times over the last 1-2 months and every time I get to the speaker the lady with the headset is super rude. She’s extremely unpleasant, unprofessional, condescending & impatient. Me, my boyfriend & my children have all heard it. She interrupts me, she cuts me off & speaks to me as if I am a child. It’s like if I don’t have my order down to a complete science she is annoyed. She needs to be removed, if I show up to that location and she’s rude to me one more time I will be calling corporate. It’s completely unacceptable & I don’t believe she needs to work in customer service.
- RRRobert RuthstromNov 12, 20251.0Says open at 4:30 am waited from 4:50 - 5:05am sat at speaker post workers inside and no answer. No recognition of anyone out there. So I drove around to there brand new built next door McDonalds there competition will put them Outa business from the looks of it…
- NNNTOct 26, 20251.0I went to this Dunkin’ Donuts near Brownsboro Hospital (by Speedway) about 15 minutes before closing to grab three drinks for myself and my coworkers — two macchiatos and one latte. We work night shift at the hospital, and we really needed that coffee to get through the night. But the staff were rude and completely unprofessional. They told me they “weren’t ready to serve” and refused to make the drinks because they were closing soon — even though there were still 15 minutes left. She had already taken everything off the shelves early and didn’t even try to help. I’ve never had this kind of experience at Starbucks — they always treat customers with respect no matter the time. But this Dunkin’ location clearly doesn’t care about customers, especially healthcare workers who depend on them during long shifts. Very disappointing and unacceptable service. Avoid this location if you expect basic courtesy and professionalism.
- TBTerry BoardmanSep 28, 20251.0OLD DONUTS… Jelly D’s are Always Previous day, hard and nasty. You cannot serve next day donuts….. we know.
- WWWes Herron (Wes)Sep 16, 20251.0The icing on my strawberry frosted w/sprinkles donut was watered down, as if it was glazed. The donut was completely stale. Also, my Boston Cream was stale. I will not be returning.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 9913 Brownsboro Rd, Louisville, KY?
Dunkin' is open daily from 4:30 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
Can I order Dunkin' products ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android, or order online via their website.
What types of food and drinks does Dunkin' serve at this location?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and seasonal specialty drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru service for convenient pickup.
What meals can I enjoy at Dunkin' 9913 Brownsboro Rd?
You can enjoy breakfast, brunch, and lunch at this Dunkin' location.
Does Dunkin' Louisville welcome families and children?
Yes, this location welcomes families and children and has seating for dine-in.
What are some dining options near Dunkin' on Brownsboro Rd?
Nearby dining options include Limon y Sal Mexican Restaurant, Domino's Pizza, Beef 'O' Brady's American Restaurant, Casa Fiesta Mexican Restaurant, Snappy Tomato Pizza, Zaxby's Chicken Restaurant, and McDonald's fast food.
Are there any health and wellness centers near Dunkin' at 9913 Brownsboro Rd?
Yes, the Premise Health Wellness Center and Springhurst Animal Hospital are close by for medical and veterinary needs.
What convenient services are available near Dunkin', like car wash or gas stations?
Nearby convenient services include Prestige Express Car Wash, Speedway gas station and convenience store, and financial services like Western Union and Edward Jones Advisors.