Brand Certified
Dunkin'
3.3(618 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
12401 Shelbyville Rd, Louisville, KY
40243, United States
Certified by Dunkin' • Mar 01, 2026
(502) 384-9276
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.3
618 reviews
5 stars
233
4 stars
103
3 stars
72
2 stars
58
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of orders being misunderstood or mishandled.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed disappointment with the quality of food, particularly stale donuts and poorly prepared items.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty bathrooms and overall cleanliness issues.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and quality of specific items like coffee.
- ASAshley ShepherdFeb 12, 20261.0They do not listen to your order and are extremely rude every time.
- RKRosemarie KalbfleischJan 5, 20261.0Never seen to listen. Something is off every time. Today my light ice wasn't light and was so full I could barely stir the straw. My avocado with bacon toast is burnt and not even on the sammie. It does look like they've upgraded their boxes to something easier to pass through the drive through and generally carry so that's nice.
- VIvictoria ibikunleNov 29, 20255.0Good
- JDJohn DoeNov 10, 20251.0Remove the sign at the drive-thru asking for tips. It’s a drive-thru! This expecting a tip for everything crap is way out of control. Not doing business with any company who begs for tips at a drive-thru.
- SSScottieNov 9, 20251.0I went here today, bought an XL coffee. Asked for 5 shots of carmel. The Indian batista clearly understood my order as he suggested 5 shots for an extra large. However he never rang up the carmel so it wasn't put in my coffee. When I returned he replaced coffee with a carmel coffee. I feel like I experienced racism today, that his leaving the carmel out was on purpose due to my race. He wasn't very nice when he replaced my coffee and blew me off. I didn't feel like a valued customer. I will not do business at this location ever again. Their customer service failed today!
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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