Dairy Queen Grill & Chill

3.6
1034 reviews
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Business Details

9656 Bluegrass Pkwy, Louisville, KY
40299-1947, United States
(502) 493-0878
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
9656 Bluegrass Pkwy, Louisville, KY
40299-1947, United States

Hours

Reviews

3.6
1,034 reviews
5 stars
411
4 stars
228
3 stars
150
2 stars
66
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned problems with food quality, including missing items, incorrect orders, and unsatisfactory preparation.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members who provided good service.

Inconsistent Experience

Customers noted that experiences varied significantly, with some visits being satisfactory while others were disappointing.

Pricing Concerns

Multiple reviews expressed dissatisfaction with high prices and additional charges for items that were previously complimentary.
  • WH
    Wesley Hamm
    Dec 22, 2025
    1.0
    We have ordered this a few times. The chicken strip basket was missing the toast and the gravy both times. We thought maybe it was a fluke and tried again. So the second time we ordered extra gravy cups and they still did not give it to us. I will not go here again.
  • HB
    Hunter Barner
    Dec 11, 2025
    1.0
    Waited for 10 minutes until a lazy woman employee came out and said they were closed when online they state they're still open and it says there that it was adjusted BY THE STORE 5 weeks ago which tells me she just didn't wanna do her job 20 mins before they closed
  • KA
    Kifalme Academy
    Dec 7, 2025
    1.0
    They must have let go of my favorite person there the kuromi girl
  • JC
    Jeff Cunningham
    Dec 2, 2025
    4.0
    Food was fine. Service decent, restrooms clean.
  • RH
    Randall Horne
    Nov 18, 2025
    1.0
    I've ran restaurants kitchens for over 20 years. This DQ is slow just left there they had to ask me my order when I got to the window 3 times. This place is ridiculous. Pay more and get competent people. Finally got my food.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The store is open Monday through Thursday from 6:00 AM to 10:00 PM, Friday from 6:00 AM to 11:00 PM, Saturday from 7:00 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on Thanksgiving and Christmas Day.