Dairy Queen Grill & Chill

4.0
1616 reviews
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Business Details

4137 Taylor Blvd, Louisville, KY
40215-2367, United States
(502) 361-4590
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
4137 Taylor Blvd, Louisville, KY
40215-2367, United States

Hours

Reviews

4.0
1,616 reviews
5 stars
775
4 stars
389
3 stars
248
2 stars
80
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with reports of both friendly service and instances of rudeness or incompetence.

Food Quality

While many customers enjoy the food, there are complaints about incorrect orders, food temperature, and portion sizes.

Cleanliness

Some reviews mention cleanliness issues, particularly outside the restaurant.

Value for Money

Customers express concerns about pricing, feeling that some menu items are overpriced for the quality received.

Positive Experiences

Several customers highlight positive interactions and experiences, particularly with specific staff members who provided exceptional service.
  • PM
    Patrick McMicken
    Nov 15, 2025
    5.0
    We came to support the people who Noah didn't like.
  • SH
    Stephanie Hanke
    Nov 7, 2025
    5.0
    Amazing service we were a little bit annoying not on purpose kind of had two separate orders but said to charge it together and they were still super polite the whole time and even put an extra bag in the bag in case we needed to separate it and they told us where each sauce was in the bag ..... Amazing service and also the food pretty good for fast food
  • BB
    Blake
    Nov 7, 2025
    3.0
    The staff or main employee, I usually have contact with is typically pretty rude and standoffish with not the fastest or best service.
  • KM
    Katherine Maze
    Nov 6, 2025
    1.0
    Their ice cream machine was BROKEN
  • NA
    Noah Al-esachra
    Oct 14, 2025
    1.0
    I went to the store with a friend and ordered food around 8:30. The sign outside said the lobby closes at 9 PM. At about 8:45, the workers behind the counter started using homophobic slurs, saying the lobby was closed and we needed to move our date somewhere else. When I stood up to leave a worker came out to the lobby and asked if i was going to leave soon. I have never felt more humiliated, disrespected, and unwanted in a place ever. So I then asked to talk the manager on duty, Lynsie. She tried to say her workers were okay for saying that because they were members of the LGBTQ+ community and I plan to talk to the GM about this ugly interaction I had. If I could give this place zero stars, I would. This is absolutely ridiculous and disgusting.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill at 4137 Taylor Blvd, Louisville?

Dairy Queen Grill & Chill is open from 5:30 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturdays and Sundays.

What kind of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and offer DQ Cakes.