Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.5
958 reviews
5 stars
384
4 stars
183
3 stars
137
2 stars
81
1 star
173
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, including rude staff interactions.
Food Quality
Many reviews highlighted issues with cold or old food, incorrect items, and unsatisfactory meal preparation.
Management Problems
Frequent complaints about management's lack of responsiveness and poor handling of customer issues were noted.
Menu Availability
Customers expressed frustration over the unavailability of menu items and inconsistent service hours.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and enjoyed certain menu items like Blizzards and milkshakes.
- CHchad hessNov 2, 20252.0When I received my order at the drive thru, it was incorrect. Went inside to have it corrected, along with several others that had similar issues. Management did give me the rest of the order, but was making smart remarks. The ordeal took 20ish min. and had cold food, with a melted blizzard.
- TTTaraOct 30, 20255.0The valley view men meet here on Saturdays for breakfast and a quick word plus the ladys in there work hard and make sure the coffee is always fresh the atmosphere is always inviting and they table check everyone in the lobby areas such a great dairy queen location. Thanks to all that work hard here.
- JRJassia ReyesOct 14, 20251.0They always give me the wrong order I’m so so tired of them,and I’ll go on my lunch time and they take forever I’m so sad because I can’t never eat what I order
- AVAlberto VidalOct 13, 20251.0Went to buy one hot fudge sunday and I had to leave. We received 0 service from the employees. The person at the window taking orders for the drive -thru said she was the only one working both counter and drive-thru so she could not attend the counter until there was no customers coming through their drive-thru.
- DJDoom JuiceOct 9, 20251.0⚠️The toast tasted like lemon scented Clorox and burned my mouth pretty bad. I accidentally gave a piece of chicken from the same box to my dog before I noticed, she was hesitant to eat it. Couldn’t figure out why until I tasted the bread. My dog is showing signs of skin and mouth irritation. This has been an awful experience for us both. Love dq tender baskets but can’t say I’ll ever be back after this catastrophe.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Louisville, KY?
Dairy Queen Grill & Chill is open from 6:00 AM to 11:00 PM Monday through Thursday, 6:00 AM to 11:59 PM on Friday and Saturday, and 7:00 AM to 11:00 PM on Sunday. It is closed on November 27, 2025, and December 25, 2025.
Where is Dairy Queen Grill & Chill located in Louisville?
It is located inside Park Place Mall at 9080 Dixie Hwy, Louisville, KY 40258-1053, USA.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features classic fast-food items like burgers, chicken strips, fries, soft-serve ice cream, signature shakes, Blizzard® Treats, and ice cream cakes from DQCakes.com.
Does this Dairy Queen offer any family-friendly amenities?
Yes, it offers booster seats, high chairs, outdoor seating, wheelchair accessibility, restrooms, and free WiFi, making it family-friendly and good for kids.
Can I order food ahead of time from this Dairy Queen?
Yes, you can place mobile orders and enjoy mobile deals and rewards through their app or website.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, breakfast is served at this location.
Is there a drive-thru available at the Louisville Dairy Queen?
Yes, the location has a drive-thru service for convenience.
What other dining options are nearby Dairy Queen Grill & Chill at Park Place Mall?
Nearby dining options include Subway, Scooter's Coffee, Authentic Caribbean Kitchen, Fit Life Club, and McAlister's Deli, offering a variety of cuisines and quick-service meals.
Are there other amenities or services near Dairy Queen that customers might find useful?
Yes, nearby services include employment agencies like The Job Center Staffing, medical providers such as R. Ryan Johnson, DO, and Baptist Health Primary Care, plus retail stores like Target, Burlington, and Big Lots.
What shopping options are available near Dairy Queen in Park Place Mall?
Customers can visit the Park Place Mall itself, as well as stores like Burlington, Target, Louisville Overstock Furniture Warehouse, Value City Furniture, Ollie's Bargain Outlet, and Big Lots.