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Dairy Queen Grill & Chill

3.5
(966 reviews)
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Business Details

Park Place Mall, Louisville, KY
40258-1053, United States
(502) 995-8275
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
Park Place Mall, Louisville, KY
40258-1053, United States

Hours

Reviews

3.5
966 reviews
5 stars
389
4 stars
184
3 stars
136
2 stars
81
1 star
176

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, including rude staff and management.

Food Quality

Many reviews highlighted cold, old, or poorly prepared food, with specific complaints about incorrect items and unsatisfactory taste.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and poorly maintained equipment.

Management Problems

Reviews indicated a lack of effective management, with complaints about staff training, order accuracy, and overall operational efficiency.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and noted enjoyable food items like Blizzards.
  • WW
    war paint warrior
    Feb 23, 2026
    1.0
    Dirty , horrible. Embarrassing!
  • AA
    Alyssa Acosta
    Feb 8, 2026
    1.0
    Took forever to get my food and literally made it very clear how I wanted my burger and of course its cold and wrong on top of that my moolate is a joke.
  • KC
    kelly cunningham
    Jan 19, 2026
    1.0
    Very dirty and gravy was not properly mixed. The place was completely empty and should have been cleaning and was not.
  • CK
    Chad Kirk
    Dec 24, 2025
    1.0
    Not to happy
  • CH
    chad hess
    Nov 2, 2025
    2.0
    When I received my order at the drive thru, it was incorrect. Went inside to have it corrected, along with several others that had similar issues. Management did give me the rest of the order, but was making smart remarks. The ordeal took 20ish min. and had cold food, with a melted blizzard.
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Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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