Dairy Queen Grill & Chill

3.5
823 reviews
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Business Details

5516 National Tpke, Louisville, KY
40214-3726, United States
(502) 367-9429
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
5516 National Tpke, Louisville, KY
40214-3726, United States

Hours

Reviews

3.5
823 reviews
5 stars
307
4 stars
168
3 stars
134
2 stars
56
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative customer experiences.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, contributing to dissatisfaction.

Service Speed

Customers frequently complained about long wait times in both drive-thru and dine-in, often with few cars ahead.

Food Quality

Several reviews mentioned food being served cold, hard, or not as advertised, impacting overall satisfaction.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and food preparation areas.
  • WC
    William Coy
    4 days ago
    5.0
    Hometown Burger joint. Can't beat it
  • CC
    CVBluegrassPatriot
    Sep 22, 2025
    5.0
    Great people!
  • VV
    vanesa
    Jul 23, 2025
    1.0
    I never have any problem with fast food restaurants cause I work in one too so I can understand what’s goin on but tbh this is js a whole lazy level, my toast wasn’t even cooked and I didn’t even get the gravy? And that’s not the worst part I literally had to get pulled ver just to wait for my food that was barely there
  • FF
    flower
    Jul 10, 2025
    1.0
    worker was rude and took a long time and still got our order wrong. i actually get a lot of rude workers from there. just feel like they really need to hire nicer people.
  • AM
    Anna M.
    Jun 18, 2025
    1.0
    I stop in at this DQ 3-4 times a week. I always order a MEDIUM dipped cone. This morning I stopped to get lunch, coffee and my usual cone. Not only was the cone NOT the size I paid for, it was horrendously messy, like they didnt take care to dipping it, the chocolate was see through and running all down the cone. The ice cream could have been mistaken for the leaning tower of Pisa with off it was. I was asked about sauce for the chicken strips, received no sauce, the strips taste and feel like they have been sitting for hours, very hard and dry. My coffee ( a mocha moolatee) was ran all down the sides and not mixed al the way. I would be a little more understanding if there was a line, but there was not. I had one person ahead of me and no one behind me. When I was handed my order out the window, the girl did not even look at me, make sure I had a hand on the bag anything. Just shoved it out the window. I'll be picking a different DQ from here on out, just because of this morning crew that seems to have better things to do than to get a simple morning order out the window.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers.

What are the operating hours of Dairy Queen Grill & Chill in Louisville, KY?

The location is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 10:30 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27 and December 25, 2025.