Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
5516 National Tpke, Louisville, KY
40214-3726, United States
Hours
Reviews
3.5
825 reviews
5 stars
308
4 stars
168
3 stars
135
2 stars
56
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers reporting disrespectful treatment and long wait times.
Food Quality
Customers frequently complained about food being served cold, incorrect orders, and poor preparation, including items being hard or not as advertised.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty bathrooms and overall cleanliness issues.
Service Speed
Many customers expressed frustration with slow service, particularly in the drive-thru, with long wait times reported even when few customers were present.
- LWL1.C4. Nazty WunDec 22, 20255.0The two people I talked too at the window were extremely nice, and seemed happy đ I know it's hard to achieve this at fast food, definitely was appreciated đ
- WCWilliam CoyNov 20, 20255.0Hometown Burger joint. Can't beat it
- CCCVBluegrassPatriotSep 22, 20255.0Great people!
- VVvanesaJul 23, 20251.0I never have any problem with fast food restaurants cause I work in one too so I can understand whatâs goin on but tbh this is js a whole lazy level, my toast wasnât even cooked and I didnât even get the gravy? And thatâs not the worst part I literally had to get pulled ver just to wait for my food that was barely there
- HHHotwrecksApr 24, 20225.0Fast service, order was perfect, very friendly.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, BlizzardÂź Treats, chicken strip baskets, and Grillburgers.
What are the operating hours of Dairy Queen Grill & Chill in Louisville, KY?
The location is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 10:30 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27 and December 25, 2025.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, Dairy Queen Grill & Chill is family-friendly, offers booster seats and high chairs, and welcomes children.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, this location has both a drive-thru and outdoor seating available for customers.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
Can I order online or through a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located?
It is located at 5516 National Tpke, Louisville, KY 40214-3726, USA.
What nearby restaurants can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby you can visit Breakfast&sushi, Captain D's Seafood, White Castle, Yummi Yummi Sushi Restaurant, and Habesha Restaurant and Grocery for a variety of dining options.
Are there any entertainment venues close to Dairy Queen Grill & Chill?
Yes, the Vivir de noche Night club, a dance club, bar, and pub, is located nearby for entertainment after your meal.
What nearby services and shops can I find around Dairy Queen Grill & Chill?
Nearby you can find Rite Aid pharmacy, Western Union money transfer services, Alrasoul Food Mart grocery store and gas station, and O'Reilly Auto Parts for automotive needs.