Brand Certified
Dairy Queen Grill & Chill
3.5(831 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
5516 National Tpke, Louisville, KY
40214-3726, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(502) 367-9429
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Dairy Queen Grill & Chill
5516 National Tpke, Louisville, KY
40214-3726, United States
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.5
831 reviews
5 stars
311
4 stars
168
3 stars
136
2 stars
57
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Service Speed
Customers frequently complained about long wait times in the drive-thru and for food orders, often with little to no explanation.
Food Quality
Several reviews mentioned poor food quality, including cold or improperly prepared items, contributing to a negative dining experience.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and food preparation areas.
- BTBrian TeleshFeb 21, 20265.0Great experience. Food was excellent and service was friendly and fast.
- DPDuncan P.Jan 24, 20261.0I placed a cake order Wednesday night for pickup on a Saturday afternoon and indicated that it was to celebrate my engagement. Inclement weather was expected for Saturday afternoon. I attempted to call multiple times throughout the day Thursday to check that the cake would be completed, or to ask if I needed to schedule for an earlier pickup time to avoid the weather. Nobody answered the phone. I called again Friday multiple times, and finally got an answer Friday night, where I was treated like an idiot for asking, and told that they’ll get to it Saturday. Saturday, I stopped by the location in the morning and was told that they were working on it. I asked that if they could that I could pick up the cake early, since the weather would be getting worse, left my phone number and left. About two hours later, I returned and was told that they had closed, and that they had not even started on the cake. Throughout this process, all communication was initiated by myself. This staff had zero interest in serving me, and clearly were happy to punish my now-fiancée with their lack of desire to work with me. I attempted time and time again to make sure I could get service for a special day, was told that it would be fine, that they were working on it. This was a blatant lie to my face. I deeply regret choosing this Dairy Queen to try and make a special day. I urge anyone with any interest in a special event to not bother coming here, they don’t care and will lie to your face about it.
- LWL1.C4. Nazty WunDec 22, 20255.0The two people I talked too at the window were extremely nice, and seemed happy 😊 I know it's hard to achieve this at fast food, definitely was appreciated 👍
- WCWilliam CoyNov 20, 20255.0Hometown Burger joint. Can't beat it
- CCCVBluegrassPatriotSep 22, 20255.0Great people!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers.
What are the operating hours of Dairy Queen Grill & Chill in Louisville, KY?
The location is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 10:30 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27 and December 25, 2025.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, Dairy Queen Grill & Chill is family-friendly, offers booster seats and high chairs, and welcomes children.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, this location has both a drive-thru and outdoor seating available for customers.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
Can I order online or through a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located?
It is located at 5516 National Tpke, Louisville, KY 40214-3726, USA.
What nearby restaurants can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby you can visit Breakfast&sushi, Captain D's Seafood, White Castle, Yummi Yummi Sushi Restaurant, and Habesha Restaurant and Grocery for a variety of dining options.
Are there any entertainment venues close to Dairy Queen Grill & Chill?
Yes, the Vivir de noche Night club, a dance club, bar, and pub, is located nearby for entertainment after your meal.
What nearby services and shops can I find around Dairy Queen Grill & Chill?
Nearby you can find Rite Aid pharmacy, Western Union money transfer services, Alrasoul Food Mart grocery store and gas station, and O'Reilly Auto Parts for automotive needs.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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