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Dairy Queen Grill & Chill

3.4
(783 reviews)

Business Details

6205 Bardstown Rd, Louisville, KY
40291-3003, United States
(502) 231-2417
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
6205 Bardstown Rd, Louisville, KY
40291-3003, United States

Hours

Reviews

3.4
783 reviews
5 stars
270
4 stars
169
3 stars
123
2 stars
62
1 star
159

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor food quality.

Service Quality

Feedback highlighted rude staff behavior, slow service, and lack of accountability for mistakes.

Food Quality

Many reviews mentioned declining food quality, with complaints about cold food, poorly prepared items, and high prices.

Cleanliness

Several customers noted unsanitary conditions and dirty tables, indicating a need for better maintenance.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items like Blizzards.
  • RR
    Regina
    Feb 19, 2026
    1.0
    If I could give my service in the Drive-Thru iA ZERO I WOULD. ORDER THE FOUR-DOLLAR MEAL FOR BREAKFAST THEY PICKED THE ONE THEY WANTED TO SELL ME NOT THE ONE I ORDERED THEN I ASKED ABOUT IT AND STILL HAD TO ORDER ON A WHOLE OTHER ORDER SO I ENDED UP WITH THREE ORDERS OF FOOD .and all I wanted was the 4.00 biscuit and gravy 😞
  • BB
    Brandon
    Feb 6, 2026
    2.0
    We've been here three times total and every time there was an issue, I do believe we are done. Missing items, poor quality food, legitimately the cheeseburgers taste exactly like the premade microwave burgers you can buy at gas stations. If you need to call them, they'll never answer the phone, last time I left a voicemail it took them days to respond and that was only after I blew them up to corporate. I'd comment on the fries, but we didn't get that $6 item.
  • KC
    Kevin Cecil
    Jan 11, 2026
    4.0
    Fast easy quick to go breakfast that is better than a sausage & biscuit. Try Biscuits & Gravy.
  • TA
    Toi Anderson
    Jan 8, 2026
    1.0
    Drive through worker is just extremely rude for absolutely no reason.
  • IW
    Ian Wilcoxson
    Nov 26, 2025
    2.0
    Every order is missing something. This time a $1 sauce and 2 chicken strips. Last time a whole meal. And no, I don’t want to drive all the way back to get it. It’s bad enough prices have practically doubled.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food can I find at Dairy Queen Grill & Chill on Bardstown Rd?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries in a fast-food setting.

What are the operating hours of Dairy Queen Grill & Chill at 6205 Bardstown Rd?

The restaurant is open daily from 7:00 AM to 11:00 PM but is closed on November 27, 2025, and December 25, 2025 for holidays.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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