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Dairy Queen Grill & Chill

3.4
(712 reviews)

Business Details

2208 Goldsmith Ln, Louisville, KY
40218-1005, United States
(502) 451-4052
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
2208 Goldsmith Ln, Louisville, KY
40218-1005, United States

Hours

Reviews

3.4
712 reviews
5 stars
256
4 stars
150
3 stars
81
2 stars
61
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about items being missing or not as ordered.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and locked restrooms, leading to a negative dining experience.

Staff Friendliness

There were mixed reviews regarding staff friendliness, with some praising individual employees while others criticized overall attitudes.

Inconsistent Availability

Customers frequently encountered issues with menu items being unavailable or restrictions on orders, particularly during late hours.
  • YC
    Yolanda Cooke
    Feb 19, 2026
    5.0
    I ordered the pancake breakfast and had 3 nice size pancakes with bacon. 😋
  • NP
    Nyesha Purcell
    Feb 16, 2026
    2.0
    🙃
  • VH
    Victoria Hassell
    Jan 29, 2026
    2.0
    How are yall gonna give me two spicy strips and two regular don’t pmo🙄
  • DB
    Diana Baker
    Jan 17, 2026
    1.0
    Drive thru. The child in the window did not listen to the order. Order was repeated and he made the comment “That is what I said,” even though it clearly was not what he repeated back to me. I ordered a medium chocolate strawberry blizzard and a small chocolate dip cone. To the window he brings a medium blizzard and a small blizzard. I told him that was incorrect and he rolled his eyes at me, walked away and comes back with this pitiful cone, chocolate smeared all over it and then makes a comment to me that I need to listen to the confirmation of the order. I did and told him what he said was wrong. I repeated my order and he wanted to get an attitude with me. By the way, I don’t usually do this but the cone landed in their drive thru parking lot. Nobody needs his attitude ever! So buddy you listen to the order call back and get it right next time! I was also not given a refund for the blizzard I was charged for. I called and left a message for the manager. I am also calling the regional manager or owner. This guy is rude and out of control. He should not be working with the public.
  • DK
    David Kessler
    Nov 17, 2025
    1.0
    Worse chocolate malt I have ever had. It wasn't a malt, it was a shake pretending to be a malt.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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