Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.4
719 reviews
5 stars
259
4 stars
153
3 stars
84
2 stars
60
1 star
163
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with cold food, incorrect orders, and missing items, leading to dissatisfaction.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and a lack of responsiveness.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and locked restrooms, indicating inconsistency.
Friendly Staff
Despite service issues, several customers praised individual employees for their friendliness and helpfulness.
Operational Problems
Customers expressed frustration over the restaurant's inconsistent hours, including early closures and being out of menu items.
- DKDavid KesslerNov 17, 20251.0Worse chocolate malt I have ever had. It wasn't a malt, it was a shake pretending to be a malt.
- SSSpidaOct 12, 20255.0Biscuits and gravy always on point.
- JJJ JOct 7, 20251.0Homeless encampment couldnt get in drive thru to order due to shopping carts and homeless. Oh well.
- JGJill GuthrieSep 30, 20254.0The employees here are always so nice!
- SPSam PSep 28, 20254.0I stopped by this Dairy Queen and had a good experience overall. The ice cream and treats were fresh and delicious, and the restaurant was clean and well-maintained. The staff were friendly and helpful, which made the visit enjoyable. The only downside was that the wait time was longer than expected, which slowed things down a bit. Other than that, everything else was very good and I would definitely come back to this location.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats are offered at Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com specialty cakes.
What are the operating hours of Dairy Queen Grill & Chill in Louisville, KY?
The store is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on Thanksgiving Day (2025-11-27) and Christmas Day (2025-12-25).
Does Dairy Queen Grill & Chill offer breakfast options?
Yes, Dairy Queen Grill & Chill serves breakfast.
Is there seating available indoors and outdoors at Dairy Queen Grill & Chill?
Yes, the location offers both indoor seating and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible to children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs.
Does the Dairy Queen Grill & Chill location have any drive-thru or mobile ordering services?
Yes, it has a drive-thru and supports mobile ordering and rewards through their app, offering exclusive deals.
What amenities does Dairy Queen Grill & Chill provide for customer convenience?
They provide free WiFi, restrooms, wheelchair accessibility, and booster/high chairs for families.
Which nearby stores can customers visit for shopping before or after enjoying Dairy Queen?
Customers can visit Target, a department store and grocery store nearby, for shopping convenience.
Are there any nearby financial services or ATMs close to Dairy Queen Grill & Chill?
Yes, Ria Money Transfer - PLS Check Cashers provides financial services and ATMs nearby for customer convenience.
What nearby services are available for those needing health or counseling support near Dairy Queen Grill & Chill?
Nearby services include CareBuilders at Home Louisville for home health care, Massey Jr, Benny J for counseling and mental health, and Massage Therapeutics offering physical therapy and spa services.