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Dairy Queen Grill & Chill

3.3
(1020 reviews)

Business Details

4811 Norton Healthcare Blvd, Louisville, KY
40241-2803, United States
(502) 339-7779
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
4811 Norton Healthcare Blvd, Louisville, KY
40241-2803, United States

Hours

Reviews

3.3
1,020 reviews
5 stars
382
4 stars
174
3 stars
126
2 stars
80
1 star
258

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and incorrect orders.

Cleanliness

Multiple reviews highlighted dirty dining areas and bathrooms, contributing to a negative dining experience.

Wait Times

Customers frequently complained about excessively long wait times in both the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted good food experiences.
  • TN
    Todd Neal
    2 days ago
    1.0
    This trip was horrible, they had just 2 workers and line was long in drive through so went in and set there for 15 minutes and never got waited on so me and the people behind me left, this is not the 2 workers fault they was doing all they could this is on the manager and owner. Hopefully they can get this issue fixed.
  • MF
    M. F.
    3 days ago
    1.0
    Waited several minutes at drive thru kiosk yesterday. Told employee I had a coupon for buy one-get one free on Blizzards. Spoke very clearly and loudly for 2 small Blizzards which are priced at 4.99. He told me my total was over 11.00. I said not if I have a coupon. At the window he again asked for $11 plus. I gave him the coupon and he remembered then. He still tried to overcharge and I had to argue that sales tax isn't that much!. Very terrible customer service and attitude. Not going back. Compare this to how Chick-fil-a treats their customers. I
  • ZG
    Zach Fry, The Real Estate Guy!
    5 days ago
    1.0
    I usually love coming to Dairy Queen specifically because I can get actual, real cooked eggs for breakfast, but this particular location is a disaster. It is clearly poorly managed. Every time I visit, the dining area and bathrooms are consistently filthy. The store is perpetually understaffed, leading to incredibly long wait times. To make matters worse, the staff has absolutely no hustle and are consistently rude. It’s disappointing to see a place with good food ruined by such a lack of care and professional standards
  • SD
    Sharon Davis
    Feb 10, 2026
    5.0
    Very clean and nice staff. Decorated my ice cream cake and it looks good!!
  • DD
    DPM.JUSTICE
    Jan 30, 2026
    1.0
    I don’t usually do reviews— but this place merits one… This might be one of the worst DQs in the city. I’ve been there numerous time in the last 6 months, and each time I’m met with rude customer service, incorrect orders, and long wait times. What’s happening, DQ?! One such example- Yesterday. I went through the drive thru and ordered a Oreo blizzard. After receiving said blizzard, I noticed an obscure taste. An unknown blue dye was discovered on the inside rim of my cup. I’m hoping it was blue icing— but honestly have no actual clue what it was. Regardless, that’s disgusting. I immediately called the store and was met with a rude “come back and we’ll refund you”. I returned and spoke with (the manager?)… the two young boys working the drive thru laughed as she inspected my mysterious blue Oreo blizzard. Get your act together DQ! What’s happening (or not happening) at this location?!!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and shakes & malts.

What are the operating hours of Dairy Queen Grill & Chill?

They are open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays. The location is closed on major holidays like Thanksgiving and Christmas.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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