Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.3
1,020 reviews
5 stars
382
4 stars
174
3 stars
126
2 stars
80
1 star
258
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and incorrect orders.
Cleanliness
Multiple reviews highlighted dirty dining areas and bathrooms, contributing to a negative dining experience.
Wait Times
Customers frequently complained about excessively long wait times in both the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted good food experiences.
TN
Todd Neal
2 days ago
1.0
This trip was horrible, they had just 2 workers and line was long in drive through so went in and set there for 15 minutes and never got waited on so me and the people behind me left, this is not the 2 workers fault they was doing all they could this is on the manager and owner. Hopefully they can get this issue fixed.
MF
M. F.
3 days ago
1.0
Waited several minutes at drive thru kiosk yesterday. Told employee I had a coupon for buy one-get one free on Blizzards. Spoke very clearly and loudly for 2 small Blizzards which are priced at 4.99. He told me my total was over 11.00. I said not if I have a coupon. At the window he again asked for $11 plus. I gave him the coupon and he remembered then. He still tried to overcharge and I had to argue that sales tax isn't that much!. Very terrible customer service and attitude. Not going back. Compare this to how Chick-fil-a treats their customers.
I
ZG
Zach Fry, The Real Estate Guy!
5 days ago
1.0
I usually love coming to Dairy Queen specifically because I can get actual, real cooked eggs for breakfast, but this particular location is a disaster. It is clearly poorly managed. Every time I visit, the dining area and bathrooms are consistently filthy.
The store is perpetually understaffed, leading to incredibly long wait times. To make matters worse, the staff has absolutely no hustle and are consistently rude. It’s disappointing to see a place with good food ruined by such a lack of care and professional standards
SD
Sharon Davis
Feb 10, 2026
5.0
Very clean and nice staff. Decorated my ice cream cake and it looks good!!
DD
DPM.JUSTICE
Jan 30, 2026
1.0
I don’t usually do reviews— but this place merits one… This might be one of the worst DQs in the city. I’ve been there numerous time in the last 6 months, and each time I’m met with rude customer service, incorrect orders, and long wait times. What’s happening, DQ?!
One such example- Yesterday. I went through the drive thru and ordered a Oreo blizzard. After receiving said blizzard, I noticed an obscure taste. An unknown blue dye was discovered on the inside rim of my cup. I’m hoping it was blue icing— but honestly have no actual clue what it was. Regardless, that’s disgusting. I immediately called the store and was met with a rude “come back and we’ll refund you”. I returned and spoke with (the manager?)… the two young boys working the drive thru laughed as she inspected my mysterious blue Oreo blizzard.
Get your act together DQ! What’s happening (or not happening) at this location?!!
What are the operating hours of Dairy Queen Grill & Chill?
They are open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays. The location is closed on major holidays like Thanksgiving and Christmas.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available at this location.
Is Dairy Queen Grill & Chill family-friendly?
Yes, the restaurant is family-friendly and offers amenities such as booster seats and high chairs.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food online for pickup through their official ordering URL.
Is there WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
Are there any notable places near Dairy Queen Grill & Chill where I can visit after my meal?
Nearby you can visit World of Beer and WOB Bar & Kitchen, which are popular spots for drinks and socializing after your meal.
What financial services can I access near Dairy Queen Grill & Chill?
Nearby financial services include Fifth Third Bank, PNC Bank, Fifth Third Mortgage - Jesson Tuthill, and Jeremy Wetzel at CrossCountry Mortgage.
If I am working on a home project, is there a nearby store for supplies close to Dairy Queen Grill & Chill?
Yes, Lowe's Home Improvement is nearby and can provide home improvement supplies and tools.
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Certified March 01, 2026Yext Knowledge Graph
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