Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
4026 Taylorsville Rd, Louisville, KY
40220-1502, United States
Hours
Reviews
3.4
687 reviews
5 stars
262
4 stars
145
3 stars
71
2 stars
54
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported extremely slow service, long wait times, and understaffing, leading to frustration.
Food Quality
There were numerous complaints about food quality, including cold, burnt, or incorrect orders, as well as issues with food preparation.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and restrooms, with dirty tables and floors.
Customer Service
Several customers noted unprofessional and rude behavior from staff, with a lack of basic customer service etiquette.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their kindness and highlighted enjoyable food items like blizzards and burgers.
- LLLora1 day ago5.0I found the DQ cupcakes here. The workers were very pleasant even though they were very busy and short staffed. My good was fresh and hot so that was nice.
- KRKayla RappNov 24, 20251.0Worst Dairey Queen I’ve ever been to will never eat from this location ever agian. Needs all new staff including new management. Nobody ever answers the phone been trying to get my refund since October the 4th going back and forth with delivery support and the store and still haven’t received my refund when my entire order was not edible and went in the trash so over $40 wasted. Chicken was raw fries were ice cold didn’t receive any gravy’s when I even purchased extra gravy and they didn’t bring me any at all.
- VMvickki mcknightNov 19, 20251.0Visited with my grandbabies after Lights Under Louisville, the entire lobby had not been cleaned & tables were dirty, had to clean one myself so the kids would sit down, they were grossed out, also we were informed no milkshakes, they were out of milk, the one person waiting on people at the counter was disheveled & not friendly at all , super disappointed & when kids notice you know it's an issue
- MMMarta MolinaNov 18, 20255.0Delicious hamburger and miss Tiffany she is the sweetest person!
- JPJennifer PratherSep 4, 20255.0Great moreover blizzards Available any hours
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 6:00 AM to 10:00 PM Monday through Thursday and until 11:00 PM on Friday.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, this location serves breakfast.
Is Dairy Queen Grill & Chill wheelchair accessible and family-friendly?
Yes, the location is wheelchair accessible, family-friendly, and welcomes children.
Can I order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online through their order URL and download their app for exclusive deals and mobile rewards.
Does Dairy Queen Grill & Chill have outdoor seating and free WiFi?
Yes, the location offers outdoor seating and free WiFi for customers.
What are some signature menu items at Dairy Queen Grill & Chill?
Signature items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, and malts.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, this Dairy Queen location has a drive-thru service for convenient ordering and pickup.
What are the holiday closures of Dairy Queen Grill & Chill?
This location is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).
What nearby shopping options are available around Dairy Queen Grill & Chill at 4026 Taylorsville Rd?
Nearby shopping options include 'Once Upon A Child - Louisville, KY (Taylorsville Rd)' which is a children's clothing and thrift store, and 'Habitat for Humanity ReStore of Metro Louisville' for furniture.
What dining alternatives are near Dairy Queen Grill & Chill?
Nearby dining options include 'El Nopalito' for Mexican food, 'Golden Corral' buffet restaurant, and 'Waffle House' for breakfast and brunch.
Are there any nearby fitness or medical services close to Dairy Queen Grill & Chill?
Yes, nearby you can find 'Precision Physical Therapy' for sports medicine and physical therapy, as well as 'Mudoryu Judo Dojo' and 'Mu Do Ryu Judo' gyms.