Ciao Ristorante

4.4
1264 reviews

About

Italian Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Ciao Ristorante
1201 Payne St, Louisville, KY
40204, United States

Hours

Reviews

4.4
1,264 reviews
5 stars
876
4 stars
208
3 stars
91
2 stars
43
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some dishes praised for flavor while others were criticized as bland or poorly prepared.

Service Issues

Service quality has declined, with reports of inattentive staff and long wait times for food and drinks.

Atmosphere

Generally positive feedback on the restaurant's ambiance, though some customers noted issues with seating and cleanliness.

Menu Changes

Customers expressed disappointment over recent menu changes, citing a reduction in interesting options and vegetarian dishes.

Customer Loyalty

Long-time patrons are unhappy with the decline in quality and service since the change in ownership, leading to a loss of loyal customers.
  • GC
    Gustavo Cappelmann
    Jan 3, 2026
    5.0
    Great food and great experience! Bar was a bit slow but we were on rush hour as well but very happy work my cocktail and food! We will definitely be back!
  • FF
    fburic01
    Dec 27, 2025
    2.0
    Service and atmosphere still top notch. Food, however, not so much. This used to be the place with THE best pizza in town, next to Garage bar mostly. But the pizza I had tonight was lesser quality than you'd have in a hole in a wall bar/pub. Really dissappointing. I don't know what happened to their pizza and most of the menu.
  • CC
    Chris Cox
    Dec 19, 2025
    5.0
    The cocktails here are incredible (the salt and smoke is great) Best chicken marsala I've had.
  • SL
    Sherri Lammerding
    Dec 19, 2025
    5.0
    We had an amazing time at Ciao! Our server, Elise, was incredibly personable and kind. She gave us excellent food and drink recommendations—and she was absolutely spot on. We enjoyed a martini with the frutti di mare and a Chianti with the chicken parm, and everything was phenomenal. It was our anniversary, and she truly made the night feel extra special. I now recommend Ciao to everyone, and the toasted ravioli were absolutely to die for!
  • KJ
    K Jones
    Dec 10, 2025
    5.0
    I went for my birthday and it was a delightful experience!! Staff was lovely and kind to us. Food was incredible and delicious. Could not recommend this place enough! Thank you for making my birthday a special experience 💜 I can’t wait to come back again