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Brand Certified

Chipotle Mexican Grill

3.1
(253 reviews)

About

Mexican Restaurant
Chipotle Fern Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7710 Bardstown Rd, Louisville, KY
40291, United States

Hours

Reviews

3.1
253 reviews
5 stars
93
4 stars
37
3 stars
18
2 stars
21
1 star
84

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale chips, cold food, and inconsistent portion sizes.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and food preparation areas, with reports of dirty tables and unsanitary practices.

Availability of Ingredients

Customers frequently noted that the restaurant was out of key ingredients, leading to disappointment and frustration.
  • EM
    Elliott McGraw
    Feb 17, 2026
    5.0
    Cleanest Chipotle I've ever been in and I eat a lot of Chipotle. Excellent service too!
  • TJ
    Tiffany Jackson
    Jan 13, 2026
    2.0
    Really disappointed by the crunchy rice. Everything else was fine!
  • CP
    c p
    Jan 10, 2026
    5.0
    This place was clean and the workers had on gloves which is AWESOME! Customer Service was great! The food is fresh!
  • JA
    Jonner Arguinzones
    Dec 4, 2025
    1.0
    I love eating at Chipotle, but I won't be going back to this one. I came to eat with my daughter, and a white employee with a tattoo, I think it's the same one who always treats people badly—was incredibly rude and impolite. She didn't even give us the bill or our drinks, and I had to ask another employee for them
  • PJ
    Paul Jones
    Nov 17, 2025
    1.0
    After 9pm they start lying that they don't have any guacamole. They don't tell you this before you start ordering, but until you are done and have to accept the food. Also the customer service is a bit sub par here, rather go to qdoba.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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