Business Details
About
Mexican Restaurant
Chipotle Hurstbourne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,151 reviews
5 stars
650
4 stars
228
3 stars
88
2 stars
41
1 star
144
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being delicious and fresh, several reported issues with incorrect orders, poor ingredient quality, and inconsistency in portion sizes.
Service Issues
Numerous reviews highlighted problems with staff knowledge, rudeness, and a lack of attention to customer orders, leading to dissatisfaction.
Cleanliness
Multiple customers noted that the dining area and food preparation areas were often dirty, with overflowing trash and unclean tables.
Order Accuracy
A significant number of reviews mentioned problems with online and carryout orders being incorrect or incomplete, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers reported excellent service and experiences, particularly praising specific staff members and the overall atmosphere.
- LWLilly Williams4 days ago5.0I walked in expecting to wait a while because there was a long line but no! Made it faster than I could blink, and by far the best burrito I’ve ever had! And they try up selling! They all need a raise
- JCJacob Carter6 days ago1.0This place has fallen off so hard and so recently. The portion sizes couldn’t feed a mouse. I told them I had a reward to redeem for free chips. As I go to scan my phone to redeem the reward, the cashier tells me chips are in the bag. Of course I trust them and don’t check. Get home, no chips. One person working the line, 5 people standing around in the kitchen, and a couple other standing around the register. We started coming to this location about a year ago even though we live on Grinstead and there’s one right down on Baxter, but this one is now level of the on the Baxter ave. Bottom tier chipotle. Guess I’ll go back to Qdoba now.
- BNBlake NoeNov 17, 20255.0This is one of the best locations. The ReliaBuild team eats here often when we need something quick. Service is great here.
- SSSydney StricklandNov 6, 20255.0i come to this specific chipotle 5 days a week for lunch. it’s right by my work and very convenient. let me tell you about the overwhelmingly positive feelings that this chipotle brings me. i’m talking happiness, contentment, joy, pleasure, and satisfaction. the staff? perfect. the food? perfect. they made me the best burrito of my life today (pictured) and i weeped tears of joy. and on top of all of that, their address is 420 which is funny.
- ASAce SpectorNov 5, 20251.0Go to anywhere else but this location their portions are TERRIBLE and they try to rush you so they can give you less food. Every other chipotle i’ve gone to has given great or fair portions but this one… just no.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Hurstbourne serve?
Chipotle Mexican Grill offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 420 S Hurstbourne Pkwy?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hurstbourne offer pickup and delivery services?
Yes, Chipotle Hurstbourne provides both in-store pickup and delivery options.
How can I order online from Chipotle Mexican Grill Hurstbourne?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the App Store.
What is the address and contact information for Chipotle Hurstbourne?
The address is 420 S Hurstbourne Pkwy, Louisville, KY 40222. You can call them at +1 502-425-3017 or email KY.2615.Hurstbourne@chipotle.com.
Does Chipotle Hurstbourne accept credit cards and other payment options?
Yes, they accept credit cards and offer services including gift cards and catering.
Is Chipotle Hurstbourne welcoming to the LGBTQ community?
Yes, Chipotle Hurstbourne is welcoming to LGBTQ customers.
What nearby restaurants can I visit before or after dining at Chipotle Hurstbourne?
Nearby restaurants include Jason's Deli (salad bar), Panera Bread (coffee shop and bakery), Chili's Grill & Bar (American and tex-mex), and Skyline Chili (fast food and American).
Are there any nearby shops or stores to explore around Chipotle Hurstbourne?
Yes, nearby you can find Amy's Hallmark Shop (cards and stationery), Darling State of Mind (women's clothing), Hobby World (art supplies), and luggage stores like Taylor Trunk Company and Tumi.
What local services or offices are close to Chipotle Hurstbourne that might be useful for visitors?
Nearby services include U.S. Army Medical Recruiting Station, Covenant Group (financial advising), Jani-King International (janitorial services), and Limestone Title & Escrow (real estate services).