Brand Certified
Chipotle Mexican Grill
4.0(1195 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
420 S Hurstbourne Pkwy, Louisville, KY
40222, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(502) 425-3017
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ky/louisville/420-s-hurstbourne-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2615
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Hurstbourne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
4.0
1,195 reviews
5 stars
660
4 stars
229
3 stars
83
2 stars
44
1 star
179
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, missing ingredients, and poor portion sizes.
Cleanliness
Numerous reviews highlighted cleanliness issues, with dirty dining areas and food preparation spaces.
Customer Service
Mixed feedback on customer service; while some praised individual staff members, many noted unprofessional behavior and poor attitudes from employees.
Order Accuracy
Frequent complaints about incorrect orders, especially with online and pickup orders, leading to customer dissatisfaction.
Management Issues
Several reviews pointed to poor management practices, including staff shortages and lack of organization.
- EEErin Elizabeth2 days ago1.0The dining room was FILTHY. I don't mean like kinda dirty, it was DISGUSTING. 🤮🤮 I know you guys get busy, but damn have atleast one employee out in the lobby cleaning. *I have never ever* seen a Chipotle THAT DIRTY INSIDE.
- KBKe'Juan Browm3 days ago1.0If I could the Customer Service here a negative 0 I would. I only rated because this the only way I can leave a review. The workers are rude specially chelly or she’ll. Blonde heavier girl. I came in for some food and she got a nasty smart mouth. By the way they never have brown rice or chicken and the people in the back just stand there and look at you. This place needs a manger bad
- TSTravis Shutt4 days ago1.0I never post reviews on this app…. However this is the worst chipotle in the country. The last five times I have been, they have been out of chicken or steak or both. 20 minutes later, they scrap enough together for a few bowls. Incredibly poorly run. Get it together.
- DAdzenis avdic5 days ago1.0I stopped going here for a while and I was like let’s give them another chance. At first there was given decent amount of chicken and food and today they did it again where it’s barely 3 pieces of chicken. I’m totally stopping with chipotle never going back and I don’t recommend anyone else to go here it’s dirty and the food they give you it’s funny.
- CBchristina brimmFeb 20, 20262.0I’m really disappointed with my experience here tonight. I was charged for two meals when I only ordered one, and I didn’t realize it until after I had already paid. Staff also was not very kind, but it is what it is! Hopefully management sees this and just reminds the staff to double check when ringing up!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Hurstbourne serve?
Chipotle Mexican Grill offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 420 S Hurstbourne Pkwy?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hurstbourne offer pickup and delivery services?
Yes, Chipotle Hurstbourne provides both in-store pickup and delivery options.
How can I order online from Chipotle Mexican Grill Hurstbourne?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the App Store.
What is the address and contact information for Chipotle Hurstbourne?
The address is 420 S Hurstbourne Pkwy, Louisville, KY 40222. You can call them at +1 502-425-3017 or email KY.2615.Hurstbourne@chipotle.com.
Does Chipotle Hurstbourne accept credit cards and other payment options?
Yes, they accept credit cards and offer services including gift cards and catering.
Is Chipotle Hurstbourne welcoming to the LGBTQ community?
Yes, Chipotle Hurstbourne is welcoming to LGBTQ customers.
What nearby restaurants can I visit before or after dining at Chipotle Hurstbourne?
Nearby restaurants include Jason's Deli (salad bar), Panera Bread (coffee shop and bakery), Chili's Grill & Bar (American and tex-mex), and Skyline Chili (fast food and American).
Are there any nearby shops or stores to explore around Chipotle Hurstbourne?
Yes, nearby you can find Amy's Hallmark Shop (cards and stationery), Darling State of Mind (women's clothing), Hobby World (art supplies), and luggage stores like Taylor Trunk Company and Tumi.
What local services or offices are close to Chipotle Hurstbourne that might be useful for visitors?
Nearby services include U.S. Army Medical Recruiting Station, Covenant Group (financial advising), Jani-King International (janitorial services), and Limestone Title & Escrow (real estate services).
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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