Business Details
About
Mexican Restaurant
Chipotle Hurstbourne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,173 reviews
5 stars
655
4 stars
229
3 stars
84
2 stars
43
1 star
162
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported unprofessional behavior from staff, including rudeness and poor management practices.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, missing ingredients, and poor portion sizes.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and a messy food preparation area.
Ingredient Availability
Frequent complaints about being out of key ingredients during peak hours, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service at this location, indicating that experiences can vary.
- CCColin Cernansky3 days ago1.0If you plan on ordering online, plan on getting the wrong food sent to you three separate times. This also might be the worst tasting and quality chipotle I’ve ever had. Clearly this chipotle has serious management and talent issues. Employees definitely need to learn to read names properly.
- MMminela5 days ago1.0came in everything was fine until we sat down to eat at 10, I get it they close at 10 and the lady tells us the dining room is closed. and the dining room was disgusting anywho. but we start to eat and notice how crunchy the rice was. like disgustingly crunchy, the whole bowl was crunchy. terrible experience.
- JMjames mckenzieDec 28, 20251.0Manager on duty is Horrible everything was out everything is undercooked this place is disgusting I'll never eat here again Why does a manager feel the need to cuss employees out in front of customers like I know it's a dead end job but show some professionalism dude if you're mad about it shouldve done better in high school 😂😂
- JJJDec 28, 20251.0Horrible experience almost everything was out waited a extra 20 mins for new rice new meat and cheeses to be restocked just to be told I couldn't get any extra toppings *I'm willing to pay for them so why not??* This was by far the worst experience I've ever had finally got my food 45 mins later just to take a bite and have under cooked hard rice do better just because you chose to do crap in school doesn't mean the rest of us have to suffer jeeze
- SMSean MDec 28, 20251.0Stopped in for dinner and recieved a masterclass in unprofessional behavior. Whoever the skinny dude with the mustache is, that was on Grill, shouldn’t be working retail much less be a manager. He was screaming and cussing at other employees and throwing dishes. Absolutely terrible behavior. I could not believe it. He could be heard throughout the entire place and made for an absolutely horrible atmosphere. I feel very sorry for all the employees that have to work there with him, they all deserve better. As someone that worked Grill for years, i understand it can definitely be frustrating sometimes, but screaming, throwing things, and cussing out the employees on the line right in front of customers is completely out of line.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Hurstbourne serve?
Chipotle Mexican Grill offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 420 S Hurstbourne Pkwy?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hurstbourne offer pickup and delivery services?
Yes, Chipotle Hurstbourne provides both in-store pickup and delivery options.
How can I order online from Chipotle Mexican Grill Hurstbourne?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the App Store.
What is the address and contact information for Chipotle Hurstbourne?
The address is 420 S Hurstbourne Pkwy, Louisville, KY 40222. You can call them at +1 502-425-3017 or email KY.2615.Hurstbourne@chipotle.com.
Does Chipotle Hurstbourne accept credit cards and other payment options?
Yes, they accept credit cards and offer services including gift cards and catering.
Is Chipotle Hurstbourne welcoming to the LGBTQ community?
Yes, Chipotle Hurstbourne is welcoming to LGBTQ customers.
What nearby restaurants can I visit before or after dining at Chipotle Hurstbourne?
Nearby restaurants include Jason's Deli (salad bar), Panera Bread (coffee shop and bakery), Chili's Grill & Bar (American and tex-mex), and Skyline Chili (fast food and American).
Are there any nearby shops or stores to explore around Chipotle Hurstbourne?
Yes, nearby you can find Amy's Hallmark Shop (cards and stationery), Darling State of Mind (women's clothing), Hobby World (art supplies), and luggage stores like Taylor Trunk Company and Tumi.
What local services or offices are close to Chipotle Hurstbourne that might be useful for visitors?
Nearby services include U.S. Army Medical Recruiting Station, Covenant Group (financial advising), Jani-King International (janitorial services), and Limestone Title & Escrow (real estate services).