Chipotle Mexican Grill

3.7
1238 reviews
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Business Details

1075 Bardstown Rd, Louisville, KY
40204, United States
(502) 452-8990
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Highlands is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1075 Bardstown Rd, Louisville, KY
40204, United States

Hours

Reviews

3.7
1,238 reviews
5 stars
576
4 stars
242
3 stars
112
2 stars
79
1 star
229

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with stale chips, under-portioned meals, and inconsistent food freshness, particularly during evening hours.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unengaged, leading to a negative dining experience.

Cleanliness

The restaurant was often described as dirty, with messy dining areas and unsanitary conditions reported by multiple customers.

Availability of Ingredients

Many customers expressed frustration over the restaurant being out of key ingredients during operating hours, impacting their meal choices.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers stating they would not return due to the combination of poor service, food quality, and cleanliness.
  • CW
    Chelsea Williams
    Nov 15, 2025
    1.0
    The workers here are always rude never have good customer service and always complain when you ask them about vinaigrette sauce, which is unacceptable no one should ever have to feel unwelcome in the environment.
  • DA
    Damita Allen
    Nov 13, 2025
    5.0
    Great food. Great service
  • SH
    Sean Hamilton
    Nov 4, 2025
    2.0
    They love to fill your burrito with as much bean juice as possible to make sure it's nice and soggy for you when you get home. Ruined my love for Chipotle
  • PG
    Pearl Glisson
    Oct 13, 2025
    3.0
    The food area where the staff was making burritos was messy and my chips were stale. Maybe earlier in the day it would have been better. I came for dinner around 7-7:30pm
  • SD
    Samantha Davis
    Oct 8, 2025
    1.0
    Every single girl working tonight had terrible attitudes. Will never come back, everyone who worked tonight should be fired for how poor their customer service & how rude they feel they can be towards customers. Disgusting behavior.
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Louisville?

Chipotle Mexican Grill is located at 1075 Bardstown Rd, Jefferson, Louisville, KY 40204, US.

What are the operating hours of Chipotle Mexican Grill at the Highlands location?

Chipotle Highlands is open daily from 10:45 AM to 10:00 PM.