Chipotle Highlands is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Quality
Customers reported issues with food freshness, portion sizes, and frequent shortages of key ingredients, particularly during evening hours.
Cleanliness
The restaurant was frequently described as dirty, with messy dining areas and unsanitary conditions noted by multiple patrons.
Inconsistent Experience
While some customers praised the food and service, many others expressed frustration over inconsistent quality and service, particularly during late hours.
PB
Pranav Barot
Jan 3, 2026
5.0
Very good experience at this chipotle !! Very fast service and everyone was super friendly. Environment was clean and well kept. Good amount of food given in our time! Thank you for this great service!!
AC
Anna C.
Dec 22, 2025
2.0
Came to this location after work because it was on the way home. Was waiting for my food to be made while another guest in front of me was cashing out. He had made a complaint about the young girl working the line, rushing through food order and slopping spoonfuls onto the bowl, causing about 1/3 of the food to fly off the spoon before making it into the bowl. All he said was to not take the bad day or whatever out on him as he’d worked in food service too.
The guy working the register handled it well and she came to take my order. Her tone of voice was downright nasty, genuinely sounding as though me ordering food 40 minutes before close was the biggest inconvenience she’d ever faced. The same happened with my bowl, she couldn’t be bothered to slow down a bit. This was around 9:20, which I 100% understand it’s getting close to close so cleaning and pre-closing has started so I came in expecting a wait/being patient, but by the time I got to the register, the man working the register had told the young girl what the previous guest had said. Her response, loudly saying “I don’t care, he doesn’t need to come back.” They continued laughing about it, and she continued running her mouth very loudly to the point I could BARELY hear or focus on the cashier. She also loudly began complaining about me directly being on my phone and making her wait on me. Mind you, she had to step off after the first guy to address a cut/wound of some sort, and while refusing to put on a finger cot or bandage it, was putting her gloves back on while I was double checking to have my app ready to scan. So she seemingly felt very inconvenienced about the 20 seconds i was doing that while trying to politely wait for her to return to the line. Super ugly behavior and not representing your company well for someone forward facing.
Honestly this service was appalling. I worked at chipotle for about 5 years as a km/sm and sincerely this was terrible. I’m not sure where the manager was throughout all of this, but yall gotta get her off your front line or fix her attitude. Seems she needs some retraining or maybe just shouldn’t be customer facing. Not sure if i’ll return to this location after this.
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KIRK SWEENEY
Dec 6, 2025
1.0
Worst Chipotle store I’ve been to. Employees are rude. Will not be coming back. I’d recommend driving to a different location.
CW
Chelsea Williams
Nov 15, 2025
1.0
The workers here are always rude never have good customer service and always complain when you ask them about vinaigrette sauce, which is unacceptable no one should ever have to feel unwelcome in the environment.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Louisville?
Chipotle Mexican Grill is located at 1075 Bardstown Rd, Jefferson, Louisville, KY 40204, US.
What are the operating hours of Chipotle Mexican Grill at the Highlands location?
Chipotle Highlands is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Highlands offer pickup and delivery services?
Yes, Chipotle Highlands offers both in-store pickup and delivery services.
How can I order online from Chipotle Highlands?
You can order online through their official ordering website at https://order.chipotle.com/ or via the Chipotle mobile app.
Does Chipotle Highlands use responsibly sourced ingredients?
Yes, Chipotle Highlands follows 'Food with Integrity' principles, sourcing ingredients from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.
What payment methods does Chipotle Highlands accept?
Chipotle Highlands accepts credit cards and offers gift cards for payment.
Is Chipotle Highlands welcoming to the LGBTQ community?
Yes, Chipotle Highlands is welcoming to LGBTQ individuals.
What nearby restaurants are close to Chipotle Highlands that customers might visit?
Nearby restaurants include Arby's, Taco Bell, Bakersfield, The Fat Lamb Modern Kitchen and Bar, HopCat, Buffalo Wild Wings, and NewOldTap. Customers might enjoy these options before or after dining at Chipotle.
Are there entertainment or nightlife options near Chipotle Highlands?
Nearby nightlife and entertainment options include The Wiggle Room (a bar and dance club), Highlands Tap Room (bar and karaoke), Sky Premium Lounge (concert venue), and Drink and Draw at Highlands Taproom.
What retail or personal care services are near Chipotle Highlands?
Close to Chipotle Highlands, you'll find Sleep Outfitters (retail), Elegance Nails, Bella Nails & Spa, Mama Tried Tattoo Parlour, and Louisville Beauty Academy for beauty and personal care services.