Business Details
About
Mexican Restaurant
Chipotle Downtown Louisville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
803 reviews
5 stars
343
4 stars
168
3 stars
66
2 stars
57
1 star
169
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or poorly prepared meals.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food areas, contributing to a negative dining experience.
Availability of Items
Customers frequently mentioned that the restaurant was out of key ingredients, such as proteins and sides, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that there are good experiences at this location.
- RJRonnie JohnsonNov 14, 20251.0How are you out of Pico and corn salsa at 2pm. Fresh chicken not stocked, store wasn't busy so idk what the excuse is
- MTMoustapha TateNov 2, 20251.0There were bits of beef in my chicken, the staff were rude, the food was nasty and I paid for a chimichurri sauce and they didn’t give it to me, I didn’t realise until I was away.
- SDSandra DodgeOct 11, 20254.0One of the better Chipotles. Staff engaged in what I ordered and helped me get non-cilantro rice and salsa.
- NBnicole bonnerOct 10, 20251.0Had a very bad experience. Unacceptable to say the least. Which I was shocked by. Had orderd a family meal and paid $60 & ended up with kids meal. I called customer service and they had me on hold for more then 15 mins trying to figure out what they going to do about the situation..I drove back to the restaurant shortly before they were closing and there was a super line but the girl who fixed my order was like is something wrong..I was like im missing all the ma I n food..chicken beans rice cheese lettuce which was supposed to be for 4-6 people which all they gave me was a cup of each which still wasn't the correct amounts and since customer service gave me my money back and at least 2 of us had something to eat then I was somewhat ok, pissed though that I had to go back and I felt like they knew they didn't give me all.my food.
- CMClaudia MendozaOct 5, 20251.0Food was very cold and unappealing. We often eat and order Chipotle and this is a disappoitment.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill Downtown Louisville offer?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill in Downtown Louisville?
Open Monday to Saturday from 10:45 AM to 9:00 PM, and Sunday from 10:45 AM to 4:00 PM.
Does Chipotle Mexican Grill offer delivery or pickup services at this location?
Yes, they provide both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Louisville?
The restaurant is located at 315 S 4th St, Jefferson, Louisville, KY 40202.
How can I order online from Chipotle Downtown Louisville?
You can order online via their website at https://order.chipotle.com/ or use their iOS app available on the App Store.
Does Chipotle Downtown Louisville accommodate in-person catering or gift cards?
Yes, they offer catering services and gift cards for customers.
Is Chipotle Mexican Grill Downtown Louisville LGBTQ-friendly?
Yes, the location welcomes LGBTQ customers.
What nearby eateries can I visit before or after dining at Chipotle Mexican Grill?
Nearby options include Starbucks for coffee, Zoup! for soup, KFC for chicken, Jamba Juice for smoothies, Dunkin' for donuts and coffee, and Sway at Hyatt Regency Louisville for American and Southern cuisine.
Are there public transit options near Chipotle Downtown Louisville to help me get there?
Yes, the West Liberty and South Fourth bus station is nearby, providing convenient public transit access to Chipotle.
What local attractions are close to Chipotle that I might want to visit?
The Bourbon District distillery is nearby, offering a local attraction to explore before or after your meal at Chipotle.