Brand Certified
Chipotle Mexican Grill
3.5(616 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
13303 Shelbyville Rd, Louisville, KY
40223, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(502) 244-7173
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ky/louisville/13303-shelbyville-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2428
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Middletown Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
616 reviews
5 stars
261
4 stars
109
3 stars
56
2 stars
43
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
The restaurant was frequently reported as dirty, with overflowing trash cans and unclean dining areas.
Food Quality
Customers consistently complained about the quality of food, including undercooked items, bland flavors, and small portion sizes.
Ingredient Availability
Many reviews noted that the location often runs out of key ingredients, especially during peak hours.
Overall Experience
Overall, customers expressed disappointment with their experiences, indicating a decline in quality and service at this location.
- MBMichael BurtonFeb 13, 20265.0Great place to grab a health fresh meal.
- TRT RoyFeb 10, 20261.0Not good
- KDKira DanzigerJan 22, 20261.0I’ve visited this Chipotle many times, usually around dinner time, and these issues are consistent. The employees are typically not friendly and often make you feel like you’re a bother rather than a valued customer. The restaurant is frequently dirty, with trash cans overflowing and the dining area poorly maintained. In addition, they are regularly out of multiple menu items, even during peak dinner hours. At this point, you would honestly be better off driving the extra 10 minutes to the next Chipotle than coming to this location. This has been an ongoing problem, and I would not recommend this location.
- ISInner SparkleJan 14, 20261.0Every time I go into this location after 7, the manager guy is rude, dismissive and plays too much. I walked into this location at 8:15 ish. They close at 10! I’ll attach the photos of how the food was. He then says we’re out of chips, corn and it was a few other things. Mind you it’s only 8:30 pm!! I said I’ll just take queso. The food was not being heated and my queso was cold!! They need to do better, I get they are trying to go home, but to be closing the store at 8:30 and you close at 10, is not a good look! Do better!
- AAangelaJan 11, 20261.0My kids and I ate here last night ..Wasn't very busy but there was a bunch of kids working seemed liked ..The place was soooo dirty didn't look like they was even trying to clean it up..One little girl just hanging out with the workers seemed like she was drunk...I told a employee the root beer needed changed she said ok never changed it just stood there talking ...Bad experience all around
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Middletown Commons?
Chipotle Mexican Grill at Middletown Commons is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Middletown Commons offer delivery and in-store pickup services?
Yes, Chipotle Middletown Commons provides both in-store pickup and delivery options for customers.
Where is Chipotle Mexican Grill located in Louisville, KY?
Chipotle Mexican Grill is located at 13303 Shelbyville Rd, Jefferson, Louisville, KY 40223.
How can I place an online order for Chipotle at this location?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app on the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.
Is Chipotle Mexican Grill at Middletown Commons LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers, promoting an inclusive and welcoming environment.
Are there any family-friendly activities or places near Chipotle Middletown Commons?
Yes, nearby family-friendly places include Mathnasium tutoring center, Middletown Commons Family Dental, and The Comfy Cow ice cream shop.
What other dining options are available near Chipotle at Middletown Commons?
Nearby dining options include Five Guys for burgers, Firehouse Subs for sandwiches, and Biscuit Belly for breakfast and brunch.
Are there any fitness or wellness services close to Chipotle Middletown Commons?
Yes, nearby wellness services include Elements Massage for therapy and Cyclebar Middletown St for community fitness classes.
Can I earn rewards or get exclusive offers from Chipotle at Middletown Commons?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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