Chipotle Mexican Grill

Reviews

• DS

  Darrell Smith

  5 days ago
  2.0
  The workers are not very accommodating to individuals with food allergies. What happened to this location? Used to be the best and would treat us (my daughter) really good. Now they don’t even change gloves or wash hands after explaining my daughter’s severe food allergies. The worker tonight acted like I was dumb by asking if there was a backup container since the meat was contaminated with an allergen. Disappointing! We chose not to order anything.
• JP

  Josh Perkins

  Nov 6, 2025
  1.0
  I just can't even eat here anymore. A few bites in until I realized the chicken wasn't fully cooked. Yes...slimy and chewy, that bad. Ughhh I'm done. Too many problems with this one location.
• AS

  Adam Sparks

  Oct 15, 2025
  2.0
  It was a Wednesday night. My daughter and I had a hankering for a burrito bowl & opted for this popular franchise eatery. Sadly, the help behind the counter was less than excited to be at work on this lovely Wednesday evening. The young lad who took the initial order, whom we will call Bozo, lethargically scooped the requested beans, meats & treats with an enthusiasm level that would make your local DMV clerk blush. To top it off, I asked Bozo if the promoted limited time Carne Asada was as good as advertised. Bozo replied with great snark, “I would hope so”. Bozo then informed me they were out of the advertised limited time chimichurri sauce. No offer to check the back for some or apologize. Just “we’re out”. We were then met by another lazy face working the check register who couldn’t bother to speak above 8-9 decibels. A repeated series of “I’m sorry, what?” followed by more mumbling ensued, causing a cascade of confusion and frustration. This delightful ragtag crew was clearly checked out. I do hope these young folks stay in school & keep their grades up, because I don’t think the burrito industry is in their long term future. I can accept less than 5-star service if the food is fresh & delicious. Unfortunately for the Middletown Chipotle, it seems to be against company policy to refill meat & topping containers. Virtually all of the meat trays sadly lingered in neglect. Dried sauce caked the sides of the stainless steel receptacles in which they were housed. At the bottom sat a half dozen or so lonely chunks of chicken, steak or pork, drying under the oppressive heat of warming lamps. A vat of runny pico de gallo languished unattended and unfreshened. The guacamole was beginning to get the familiar brown sheen associated with exposure to unrefrigerated air. I ordered double meat and received a portion size that would barely overflow a Dixie cup. Wells Fargo recently conducted research on something like 75 identical burrito bowl orders in New York. They found portion variance as much as 33% in their study. After a $38 to go dinner for two of less-than-full bowls & an order of chips & queso (of which we were given no chips & the queso was not hot and appears to be made of artificial cheese) I can safely say I won’t be a repeat customer of the Middletown Chipotle.
• LA

  Lily Alvey

  Oct 5, 2025
  1.0
  I got take out and went home to eat, when I was halfway through my bowl I realized most of my chicken was actually not cooked enough at all and the inside was bright pink. I emailed the customer service with pictures and everything and they never responded.
• SA

  Soothing Aromatics

  Oct 3, 2025
  3.0
  Only giving 4 stars b/c it to about 3-4 minutes of ppl looking at me from different stations before one came to the line to acknowledge me and take my order. Also, instead of charging me for 1/2 and 1/2 I was charged for double meat without asking. (I'm one of those ppl who had to eat her food evenly so it the me off). Costs me over $20 for 1 bowl. I was offered a large guac which was cool b/c no other location is been to had before, and she didn't even try to close my bowl, she just assumed I was dining in which I wasn't. Patience, listening and communication skill is important on the line. The person in front of you is most important even if a line starts forming. If someone would've addressed me within the first minute of my arrival, there wouldn't have been a need to feel rushed.

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