Charleys Cheesesteaks

4.4
686 reviews
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Business Details

3408 Preston Highway, Louisville, KY
40213, United States
(502) 689-3296
https://order.charleys.com/menu/preston-hwy-louisville-ky/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
3408 Preston Highway, Louisville, KY
40213, United States

Hours

Reviews

4.0
301 reviews
5 stars
172
4 stars
55
3 stars
24
2 stars
11
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and quick service, although some noted issues with order accuracy and staff communication.

Food Quality

The food received mixed reviews; while many enjoyed the cheesesteaks and wings, others found certain items bland or overcooked.

Cleanliness

The restaurant was often described as clean and well-maintained, contributing positively to the dining experience.

Pricing Concerns

Several customers felt the prices were high relative to portion sizes and quality, leading to some dissatisfaction.

Customer Experience

While many had positive experiences, there were notable complaints about rude staff and poor handling of order issues.
  • AP
    Andrew Porter
    Nov 15, 2025
    1.0
    Food was trash can’t hardly understand them they can’t give raw onions charge extra for dipping sauce subway and wild wings is way better the bone in wings are small like the are from a baby chicken straight up trash and no public restrooms gotta ask for a key
  • JW
    J Will
    Oct 30, 2025
    5.0
    We had friendly and quick service and the food was good. No complaints!
  • MT
    Matt Tyler
    Oct 21, 2025
    4.0
    10pc boneless wing combo was good tried the hottest flavor they had which was pretty good. Service was great.
  • NB
    nicole bonner
    Oct 10, 2025
    4.0
    I was in and out of there for lunch which I was surprised especially since I needed to get back to work.
  • LA
    LaiEsha Allen
    Sep 23, 2025
    3.0
    I enjoyed the food but what i discovered today on my third visit was really disappointing. I order 10 bone in wings and I was asked if I wanted blue cheese or ranch. I replied ranch. And then asked how many come with it(in hopes of getting one blue cheese and one ranch) The young man taking my order replied, "well it doesn't come with any" I replied "The sign says two, oh, Im sorry, thats for a 20 piece. Nevermind" the young man then replied "No, thats just the boneless wings" i then replied "What do you mean?" The young man then repeated himself " only the boneless come with dipping sauce" i replied "So the people that want bone in and pay almost $5 extra to get the bone-in wings dont get a free dipping sauce?" "No mama". I would just like to say to the company thats not okay. You dont charge more for the ranch on the ultimate gourmet fries compared to the gourmet fries(ranch being the only difference at the Preston hwy location in louisville ky) but you have to pay extra to get the dipping sauce with buffalo wings. I think thats just over doing it. Needless to say I ended up getting the sauce on the side for my fries to use with my wings. I think you all at Charleys should really rethink if it makes sense to charge almost 5 more dollars for bone in wings and not provide a dipping sauce. We are more than paying for it already with the price increase for the bone-in. This could be why whenever I go the drive thru has no line. Or maybe it has nothing to do with that. Just food for thought
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Frequently Asked Questions About Charleys Cheesesteaks

What are the pickup hours at Charleys Cheesesteaks on Preston Highway?

Pickup is available daily from 10:00 AM to 9:00 PM, except on Sunday when it closes at 8:00 PM.

Does Charleys Cheesesteaks on Preston Highway offer delivery service?

No, delivery service is not available at this location.