Worst. Confusing. They had to reference the screen to ensure I wasn't lying about ordering a drink and a side of ranch. The staff made it obvious I was inconveniencing them rather than the reality of them inconvenience us. NOT recommended. Never again.
MD
Matthew Dumstorf
Dec 27, 2025
1.0
I ordered 2 chicken cheese steaks from this place. They didn't put the lettuce, pickles, tomatoes, or mayo on my sandwich so I was left with a dry sandwich with only chicken and cheese. The people here are just lazy. Don't order here.
JT
Justin Thompson
Nov 25, 2025
2.0
Can't customize a sandwich on the ordering screen. The employee could easily take my order but its screen only. Three employees doing nothing... no way to customize orders... no thanks.
BB
Brittany Bohini
Jul 28, 2025
5.0
I come to the mall JUST for Charley's!!!! I was sooooo excited when we moved here from Wisconsin to find out there was one so close! 😍😍 The chicken teriyaki is my favorite, but I'll even make the trip just for THE BEST strawberry lemonade!!
CJ
C. Jennings
May 30, 2022
1.0
I like this place but everytime I go there. I always get looks from the workers as to why I'm there. I keep getting the vibe that they don't like black people. I've gotten lunch there multiple times over the yrs and I always get the vibe that they don't like to serve black people. The lady even asked to see my receipt in order to get my food. When I literally placed my order and moved along with the line. So idk why I needed to show a receipt. I noticed that she only asked my daughter and myself for the receipt before giving us our orders. I did NOT show her anything because she didn't ask the other races for theirs. I won't be back.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Mall St. Matthews?
Charleys Cheesesteaks at Mall St. Matthews is open Monday through Saturday from 11:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Currently, Charleys Cheesesteaks does not offer delivery, drive-through, pickup, or takeout services as all these options are listed as closed.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 5000 Shelbyville Rd., Space # 1655, Louisville, KY 40207, USA, within Mall St. Matthews.
What types of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I find Charleys Cheesesteaks on social media?
Yes, Charleys Cheesesteaks has a Facebook page which can be accessed at https://www.facebook.com/1916240585289603.
Is there an online menu or ordering page for Charleys Cheesesteaks?
Yes, you can view the menu and order online at https://order.charleys.com/menu/mall-st-matthews/.
If I want a burger near Charleys Cheesesteaks, where can I go?
Freakin' Unbelievable Burgers and Red Robin Gourmet Burgers are nearby burger restaurants you can visit near Charleys Cheesesteaks at Mall St. Matthews.
Are there other sandwich or fast-food options close to Charleys Cheesesteaks?
Yes, nearby you can find another Charleys Cheesesteaks location, Subway sandwich shop, and Diego’s Mexican Grill for fast food options.
What Asian dining options are available near Charleys Cheesesteaks?
Nearby Asian restaurants include Maki Of Japan (Japanese), Chinese Gourmet Express (Chinese), and Ruby Thai Kitchen (Thai).
What other shopping or service options are near Charleys Cheesesteaks that customers might visit?
Customers can visit nearby stores and services such as Bath & Body Works, Buckle clothing store, Girlfriends Nail Shoppe beauty salon, and Terry Da Barber beauty salon, all located near Charleys Cheesesteaks at Mall St. Matthews.