Buffalo Wild Wings

3.5
1556 reviews
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Business Details

10206 Westport Road, Louisville, KY
40241, United States
(502) 394-9596
https://www.buffalowildwings.com/locations/us/ky/louisville/10206-westport-road/sports-bar-1357/
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
10206 Westport Road, Louisville, KY
40241, United States

Hours

Reviews

3.5
1,556 reviews
5 stars
555
4 stars
339
3 stars
229
2 stars
145
1 star
288

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, unresponsive staff, and a lack of attention from waitstaff, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about overcooked, stale, or incorrect orders, with several mentioning issues like cold food and missing items.

Staff Attitude

Several reviews highlighted negative interactions with staff, including rudeness and lack of professionalism, which contributed to a poor dining experience.

Cleanliness Concerns

Multiple customers noted cleanliness issues, including dirty tables and unsanitary conditions, which detracted from their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised specific servers for their excellent service and highlighted enjoyable food experiences.
  • JM
    Justis Malone
    Jan 4, 2026
    3.0
    Confused why all the workers are walking around here like the walking dead. Like they don’t know what is going on. Giving super slow responses.
  • AL
    Aaron Lind
    Dec 12, 2025
    2.0
    Last two times we’ve ordered delivery the order was missing significant items (entrees) or was sent with the wrong item. The first time I tried to call and get it corrected but the store manager on duty had no ability to reissue and send out a driver with the missing items. No ability to do a partial credit back either. Very frustrating to not get everything you pay for.
  • MH
    Maddi Holland
    Dec 8, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ 5/5 — AMAZING service from Kenna! We had such a great experience at Buffalo Wild Wings thanks to our server, Kenna. She was absolutely amazing from start to finish! She took the time to tell us all about the BWW app and how awesome the rewards and perks are — we had no idea how much we were missing out on! She also gave us incredible recommendations based on what we said we liked, and every suggestion she made was spot-on. You can tell she genuinely cares about making sure her guests have a great time. We’ll definitely be going back just to support her. Thank you, Kenna, for making our night so much better!
  • HL
    Hayley Leibering
    Dec 6, 2025
    1.0
    No one works at the front to help people coming in for a table or a pickup order.
  • NB
    Naz Bahari
    Oct 31, 2025
    2.0
    Friday night, restaurant maybe has 20 people in it, no-one manning the front desk, 20 min spent calling to fix an order as you can't leave notes for them on delivery apps. Came in, standing another 20 min after my order says its ready. Typical of this area, no one takes pride in thier job and no one around to fix it.
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Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings serve at 10206 Westport Road, Louisville?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings at the Westport Road location?

They are open Monday through Friday from 11:00 AM to 11:59 PM, and on Saturday and Sunday from midnight to 1:00 AM and then again from 11:00 AM to 11:59 PM.