Buffalo Wild Wings

3.5
2137 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
4917 Outer Loop, Louisville, KY
40219, United States

Hours

Reviews

3.5
2,137 reviews
5 stars
829
4 stars
469
3 stars
253
2 stars
152
1 star
434

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food being cold, overcooked, or incorrect, leading to dissatisfaction.

Service Issues

Many reviews highlighted slow service, unprofessional staff behavior, and poor customer care, contributing to a negative dining experience.

Inconsistent Experience

While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in quality and service.

Management Response

Several reviews mentioned unresponsive management and a lack of accountability for service failures, further frustrating customers.

Positive Staff Interactions

Despite the overall negative feedback, some customers noted exceptional service from specific staff members, indicating potential for improvement.
  • JN
    James (Nick)
    Nov 16, 2025
    1.0
    Took 10 minutes for the manager to come out from the back and seat us. He didn’t look happy about it and sat us at a broken table. The server acted like we pissed her off for being sat in her section. Not friendly. Food sucked. That wing sauce they use is nasty. Roosters and Hooters is much better food and service. We only went to bw3 because it was 12 and everything else was closed. The atmosphere was awful, the other 2 places are more peaceful.
  • SD
    Sandy Sosa Dominguez
    Nov 7, 2025
    1.0
    Lugar muy lento y una atención que da mucho que desear
  • JJ
    Justin Johnson
    Oct 29, 2025
    1.0
    Absolutely horrible. Food was both overcooked and cold. Cold wing sauce was just poured on top rock solid wings, missing half of them and mixing flavors on others. Service was slow but I don’t blame the one and only server they had working.
  • KN
    kylee nunn
    Oct 5, 2025
    5.0
    Fila was awesome! We left without our to go box and brought it out to us! We should have left her a bigger tip so we are leaving this 5 star review instead. Poor one out for the boys! (and girls)
  • RM
    Reneka Moore
    Sep 25, 2025
    1.0
    I placed and online order with a pick up time of 730pm. Arrived at the store a few minutes early sat in car until 730. While in the parking lot watched several people go in and come right out with To go orders. When I went the store at 730 I told the guy my name for the order. He stated it was not ready I said ok how long or what is holding the order up. He stated” I don’t know” and shrugs me off. I ask well how much longer he states a I don’t know and continues to give people behind me food. After 10 minutes so now 740 pm my wife comes inside and ask what is wrong. He states the order is not ready. She asked well what is the issue with order he states I don’t know. She asked for a manager or supervisor he radios for someone and “Christina” comes and ask what the issue is and he states the order is not ready she asked what is the issue I state the order is not ready and proceeded to not acknowledge my issue at all. She goes back to the kitchen and states we are waiting for chicken. She comes back 5 minutes later with the food. My wife checks the food and the the fries and chicken are cold after they said it was fresh. I ask why was the chicken cold if it was fresh? They both stand there. I ask for a refund she states she can’t refund the money until tomorrow without a real explanation. Christina then proceeds to ask what is the last four digits of my card in a packed room. I ask her why would she need the last four to refund me my money and why does she have to do it tomorrow? She takes my phone number and states she will call tomorrow to refund me my money. I find it highly unprofessional to not check to see the issue with my order and to have me waiting past the time for you to give me cold food then find it very fraudulent like to ask what is my last four digits on my card in a room full of people. “Christina” didn’t apologize or try to make the issue right. I have had nothing but bad dining experiences at this restaurant. This was the final straw. Such a disappointment to wait 45 minutes and pay for food to never receive it. I had to take my business elsewhere. Also, the guy at the desk slams the food inside the garbage like he was trying to prove some kind of point to my husband and I.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings serve at the Louisville Outer Loop location?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.

What are the operating hours for Buffalo Wild Wings in Louisville on weekdays?

Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Thursday, and 11:00 AM to 1:00 AM on Friday.