Customers frequently reported issues with food being cold, overcooked, or incorrect, leading to dissatisfaction.
Service Issues
Many reviews highlighted slow service, unprofessional staff behavior, and poor customer care, contributing to a negative dining experience.
Inconsistent Experience
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in quality and service.
Management Response
Several reviews mentioned unresponsive management and a lack of accountability for service failures, further frustrating customers.
Positive Staff Interactions
Despite the overall negative feedback, some customers noted exceptional service from specific staff members, indicating potential for improvement.
JN
James (Nick)
Nov 16, 2025
1.0
Took 10 minutes for the manager to come out from the back and seat us. He didn’t look happy about it and sat us at a broken table. The server acted like we pissed her off for being sat in her section. Not friendly. Food sucked. That wing sauce they use is nasty. Roosters and Hooters is much better food and service. We only went to bw3 because it was 12 and everything else was closed. The atmosphere was awful, the other 2 places are more peaceful.
SD
Sandy Sosa Dominguez
Nov 7, 2025
1.0
Lugar muy lento y una atención que da mucho que desear
JJ
Justin Johnson
Oct 29, 2025
1.0
Absolutely horrible. Food was both overcooked and cold. Cold wing sauce was just poured on top rock solid wings, missing half of them and mixing flavors on others. Service was slow but I don’t blame the one and only server they had working.
KN
kylee nunn
Oct 5, 2025
5.0
Fila was awesome! We left without our to go box and brought it out to us! We should have left her a bigger tip so we are leaving this 5 star review instead. Poor one out for the boys! (and girls)
RM
Reneka Moore
Sep 25, 2025
1.0
I placed and online order with a pick up time of 730pm. Arrived at the store a few minutes early sat in car until 730. While in the parking lot watched several people go in and come right out with To go orders. When I went the store at 730 I told the guy my name for the order. He stated it was not ready I said ok how long or what is holding the order up. He stated” I don’t know” and shrugs me off. I ask well how much longer he states a I don’t know and continues to give people behind me food. After 10 minutes so now 740 pm my wife comes inside and ask what is wrong. He states the order is not ready. She asked well what is the issue with order he states I don’t know. She asked for a manager or supervisor he radios for someone and “Christina” comes and ask what the issue is and he states the order is not ready she asked what is the issue I state the order is not ready and proceeded to not acknowledge my issue at all. She goes back to the kitchen and states we are waiting for chicken. She comes back 5 minutes later with the food. My wife checks the food and the the fries and chicken are cold after they said it was fresh. I ask why was the chicken cold if it was fresh? They both stand there. I ask for a refund she states she can’t refund the money until tomorrow without a real explanation. Christina then proceeds to ask what is the last four digits of my card in a packed room. I ask her why would she need the last four to refund me my money and why does she have to do it tomorrow? She takes my phone number and states she will call tomorrow to refund me my money. I find it highly unprofessional to not check to see the issue with my order and to have me waiting past the time for you to give me cold food then find it very fraudulent like to ask what is my last four digits on my card in a room full of people. “Christina” didn’t apologize or try to make the issue right. I have had nothing but bad dining experiences at this restaurant. This was the final straw. Such a disappointment to wait 45 minutes and pay for food to never receive it. I had to take my business elsewhere. Also, the guy at the desk slams the food inside the garbage like he was trying to prove some kind of point to my husband and I.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings serve at the Louisville Outer Loop location?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
What are the operating hours for Buffalo Wild Wings in Louisville on weekdays?
Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Thursday, and 11:00 AM to 1:00 AM on Friday.
Is Buffalo Wild Wings open on weekends and what are the hours?
Yes, the restaurant is open on Saturdays from 11:00 AM to 1:00 AM and Sundays from 11:00 AM to midnight.
Where is the Buffalo Wild Wings restaurant located in Louisville?
It is located at 4917 Outer Loop, Louisville, KY 40219, United States.
Can I order takeout from Buffalo Wild Wings on Outer Loop?
Yes, Buffalo Wild Wings offers takeout service at this location.
What is the phone number to contact Buffalo Wild Wings on Outer Loop?
You can reach Buffalo Wild Wings at +1 502-964-5803 for any inquiries or reservations.
Are there any nearby restaurants to Buffalo Wild Wings on Outer Loop?
Yes, nearby restaurants include Qdoba Mexican Eats, Panera Bread, Five Guys, Firehouse Subs, and Papa Murphy's Take 'N' Bake Pizza, providing diverse dining options around the area.
What other services can I find near Buffalo Wild Wings on Outer Loop?
Near Buffalo Wild Wings, you can find health and medical services like Aspen Dental, Motto Clear Aligners, and various doctors, as well as retail stores like Mattress Firm, Men's Wearhouse, and Shoe Carnival.
Is the Buffalo Wild Wings location close to any medical centers or clinics?
Yes, it is near medical centers such as UofL Physicians – Cardiology Associates, KentuckyOne Primary Care - After Hours Care, and several individual doctors and dental offices, making it convenient for a meal before or after appointments.
Where can I find more information or updates about Buffalo Wild Wings at 4917 Outer Loop?
You can visit their official website at https://www.buffalowildwings.com/locations/us/ky/louisville/4917-outer-loop-rd/sports-bar-1231/ or check their Facebook page at https://www.facebook.com/180741432586432 for updates and promotions.