Buca di Beppo Italian Restaurant

Reviews

• WC

  Will Cotton

  2 days ago
  1.0
  I have to start by giving credit where credit is due. Our server knew we were in for a ride, and set the expectations as soon as we sat down. At first the dining room was filled with the harsh noise of the manager apologizing to 2 separate tables for their experience. The part time middle school gym teacher held command over the situation, and made sure everyone in the room understood it was just an off night. Our cocktails arrived after a brief 20 minute wait, and were solid enough. We ordered a portion of the lasagna and patiently waited 45 minutes, and watched every table that arrived after us be served. When the slab of a meal was delivered to us, again, after 45 minutes, the lasagna was cold all the way through. We alerted our server who was disappointed, but not surprised that we had been brought cold lasagna. She immediately offered the manager would come speak to us, which was appreciated. A few minutes later, the chef walked out, sad and defeated with a tray of fried mozzarella for us. We were assured the lasagna was being fixed and would be out immediately, he also kindly offered to bring us some other pasta as well for our troubles. Another 45 minutes passes before what wr believe was the door dash rider bringing the restaurant what was a completely different style of lasagna than we had previously been served. Honestly? Both food items brought to us were terrible. The pasta was reheated, with the oil and cream separated, the grilled chicken came out boiled and flavorless. The lasagna tasted even more store bought than the first we received. After asking to pay and leave we waited another 20 minutes to receive our bill, which had more items on it than we were told we would be paying for. The manager had left the building as soon as the lasagna issues started, about 90 before the restaurant closed. Buca di Beppo, as an organization, should be ashamed about what happened at their East Louisville location last night. It was by far the worst dining experience we have ever had, but also the worst thing to happen on a Saturday night since 1998, when The Undertaker threw Mankind off Hell In A Cell, and plummeted 16 ft through an announcer's table.
• TB

  Tonya Baker

  3 days ago
  1.0
  We had a reservation for 11 people , they seated us at 6:20. We did not get our food until 830. We were wondering if the waitress quit, it took an hour before we ever got our drinks. Half of our party had to leave before the food ever came. We waited 50 minutes for our food after we were finally able to order. This was not a good experience. I do not recommend. I could say so much more. Sadly, the party next to us were in the same situation and half of them never got a drink. They ran out of ice. All I can say is save your money. And they still charge us full price. Plus, I think they got us on A prosciutto stuffed chicken. We ordered a small and they charge us for a large
• JM

  John Mcman

  3 days ago
  1.0
  I'm not one to write reviews often, but my recent experience at Buca di Beppo was so unbelievably awful that I feel obligated to warn others. From the moment we walked in, it was clear this wasn't going to be a pleasant evening. The restaurant was overcrowded, and the noise level was deafening. It felt more like a chaotic cafeteria than a place to enjoy a meal. The service was atrocious. Our server seemed completely overwhelmed, forgetting our drink orders and taking an eternity to bring us bread. When the food finally arrived, it was a major disappointment. The pasta was overcooked and swimming in a bland, watery sauce. The meatballs were dry and tasteless. It was clear that the kitchen staff was cutting corners and not paying attention to quality. But the worst part? After we complained about the terrible food and service, the *manager*, a large, sweaty woman, actually tried to chase us out of the restaurant while waving a coupon at us! It was the most bizarre and humiliating experience I've ever had in a restaurant. To top it all off, the prices were outrageous for the subpar food and terrible service we received. It felt like we were paying a premium for a terrible experience. I left Buca di Beppo feeling ripped off, frustrated, utterly disgusted, and frankly, a little traumatized. Save your money and your appetite – there are plenty of other Italian restaurants that offer far better food and service. This was, without a doubt, the worst dining experience of my life.
• BA

  Bryan Archibald

  Dec 29, 2025
  3.0
  Went tonight 12/29 and noticed it was a pretty empty parking lot. We normally go to the one in Indy. It seemed short staffed with 1 waiter so only a few tables being used which is understandable. The spaghetti and meatballs...they used fettuccine noodles for some reason instead of normal spaghetti noodles and the sauce didn't seem as thick or rich as it does in Indy. Also we usually get 3 meatballs instead of the 2 we had gotten. On the plus side Mondays are 50% off spaghetti and meatballs. I had to ask the staff to fix the receipt which they did. Being short staffed things get missed and it may have been an off night. We probably wont go back to this location when we are in town and stick to the Indy locations. The 50% off definitely made it better as the quality is not what we are used to.
• JM

  JW Moffitt

  Dec 25, 2025
  2.0
  It was Christmas and we expected it to be busy but the service was below par. It took about 20 minutes to get our non bar drinks. Bread was brought but the server said he couldn’t find olive oil or balsamic vinegar since other servers were using it and I had to remind him twice about bringing us small plates for the bread and straws. That took another 20 minutes. He finally found some oil but then took another 20 minutes to get our sangria and beer. We ordered Lasangna, chicken Limon, and a sausage dish. The chicken Limon was brought out about 15 minutes after the other 2 dishes and was missing the noodles and sauce as pictured. He did let us know he would ask the manager about not charging for the chicken even though I didn’t mention it and the bill reflected it. I realize he was overwhelmed but the tip was still more than generous as it was Christmas, but having to ask twice for just about everything was frustrating. Our reservations were for 6:45pm and we walked out the door at 8:45.

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