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Arby's

4.0
(898 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3615 Bardstown Rd, Louisville, KY
40218, United States

Hours

Reviews

4.0
898 reviews
5 stars
394
4 stars
257
3 stars
135
2 stars
40
1 star
72

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked items, cold food, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty dining areas and unsanitary conditions.

Positive Experiences

Despite the negative feedback, several customers expressed satisfaction with specific menu items and positive interactions with staff.
  • CL
    Crystal Landers
    Feb 11, 2026
    2.0
    I LOVE the Arby's Corned Beef Reuben. I got the Large Combo meal last night and the Reuben sandwich was HORRIBLE. It tasted so much like smoke, that's all I could taste. I even looked at the meat to make sure that it was corned beef. It looked like it, but that's all I can say. It certainly did NOT taste like it. I guess I'll have to find somewhere else to get my Reuben sandwich from if they're going to be that bad.
  • DM
    DJ Royalty Music
    Jan 10, 2026
    1.0
    I waited at the counter far longer than I should have and eventually gave up and ordered through the app instead. When I finally got my food, the portion size was noticeably off. That’s not just a guess either. It’s the only thing I’ve ordered there for the last 20 years, so I know exactly what it’s supposed to look like. That made it especially surprising, because Arby’s used to weigh their meat, so consistency was never an issue before.
  • JG
    Julee Gordon
    Dec 27, 2025
    3.0
    Food was warm at best and if we had not checked our bag before we left we would have been without 3 items we ordered and paid for
  • AG
    Abby Guest
    Dec 23, 2025
    1.0
    GAVE ME RAW FOOD. WHEN I TIRED TO CALL THEY HUNG UP ON ME. REFUSED TO GIVE ME A REFUND. MY HUSBAND HAD TO GO TO THE HOSPITAL DAY LATER FOR FOOD POISONING. WORKER WAS EXTREMELY RUDE AND DID NOT EVEN WANT TO HEAR MY EXPERIENCE.
  • JT
    Jerry Tennant
    Dec 16, 2025
    1.0
    Just went to the Arby's commentform. Filled out every field. But it wouldn't let me submit it. I am furious over this whole affair! I am done with this nightmare.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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