Arby's

4.0
896 reviews
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Business Details

3615 Bardstown Rd, Louisville, KY
40218, United States
(502) 459-7458
http://www.arbys.com/locations/us/ky/louisville/3615-bardstown-rd/store-263
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3615 Bardstown Rd, Louisville, KY
40218, United States

Hours

Reviews

4.0
896 reviews
5 stars
392
4 stars
257
3 stars
136
2 stars
39
1 star
72

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with some items being served cold, overcooked, or not as advertised.

Customer Service

While some employees were praised for their friendliness, many reviews highlighted poor service and unprofessional attitudes from staff.

Cleanliness

The restaurant was noted for its cleanliness by several customers, although some mentioned dirty dining areas and restrooms.

Speed of Service

Many customers appreciated the quick service, especially in the drive-thru, though there were complaints about long wait times for online orders.
  • DM
    DJ Royalty Music
    2 days ago
    1.0
    I waited at the counter far longer than I should have and eventually gave up and ordered through the app instead. When I finally got my food, the portion size was noticeably off. That’s not just a guess either. It’s the only thing I’ve ordered there for the last 20 years, so I know exactly what it’s supposed to look like. That made it especially surprising, because Arby’s used to weigh their meat, so consistency was never an issue before.
  • JG
    Julee Gordon
    Dec 27, 2025
    3.0
    Food was warm at best and if we had not checked our bag before we left we would have been without 3 items we ordered and paid for
  • AG
    Abby Guest
    Dec 23, 2025
    1.0
    GAVE ME RAW FOOD. WHEN I TIRED TO CALL THEY HUNG UP ON ME. REFUSED TO GIVE ME A REFUND. MY HUSBAND HAD TO GO TO THE HOSPITAL DAY LATER FOR FOOD POISONING. WORKER WAS EXTREMELY RUDE AND DID NOT EVEN WANT TO HEAR MY EXPERIENCE.
  • JT
    Jerry Tennant
    Dec 16, 2025
    1.0
    Just went to the Arby's commentform. Filled out every field. But it wouldn't let me submit it. I am furious over this whole affair! I am done with this nightmare.
  • MA
    Mark Alan
    Nov 23, 2025
    1.0
    So today in Louisville kentucky on Bardstown rd and Hikes ln I opened the wrap on my double beef n cheddar they had a long piece of the plastic wrap that the meat comes in still on the meat!! 😳 come on Arby's you can do better! Food quality has to be there. Unfortunately I will not be back at this location
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