Arby's

4.0
1206 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5022 S Third St, Louisville, KY
40214, United States

Hours

Reviews

4.0
1,206 reviews
5 stars
569
4 stars
297
3 stars
170
2 stars
72
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while some report friendly and attentive service, others mention rudeness and poor customer interactions.

Food Quality

Food quality is inconsistent; many customers enjoy the fresh and tasty offerings, while others report receiving cold or incorrect orders.

Cleanliness

The cleanliness of the restaurant is a concern for some customers, with reports of dirty floors and unsanitary conditions in restrooms.

Management Issues

There are complaints about management, particularly regarding handling customer complaints and order accuracy.

Overall Experience

Despite some negative feedback, many customers express loyalty to the location due to good food and positive experiences.
  • GG
    Gary
    Dec 22, 2025
    5.0
    The sandwiches are prepared when ordered, they're always on fresh and enjoyable. Nice menu selection of sandwiches and side items. The milkshakes are delicious along with apple and cherry turnovers. The counter personnel were friendly and very helpful
  • DW
    Danny Washburn
    Dec 5, 2025
    5.0
    Clean dining area, restrooms, and soda fountains. Sauce bar was fully stocked. Food is fresh and quick. Friendly staff. Good place to stop for lunch.
  • NP
    Neka Pooh
    Oct 14, 2025
    1.0
    The workers in the drive thru was so nasty and rude. I asked a simple question and whoever it was sounded so irritated that I asked a question as if I was inconveniencing him on top of when I pulled up telling me to wait and I waited over 3 minutes! I just pulled off because why am I gonna sit here and spend my money somewhere where the employees don’t even have decent customer service
  • JJ
    Johnny Long ,Jr
    Oct 14, 2025
    4.0
    Food was good and service was good.
  • DO
    DK One
    Jul 14, 2025
    1.0
    The food was good as always at this location. The floors are always a little dirty, but other than that I've had no complaints until today. I was going to the restroom after eating. As soon as I walked inside the restroom My feet started to slip due to a wet/very slick floor. I skated for a second then went right to my knees. I went to the the lady up front a little shook but as calm as I could be and explained what happened. I told her that someone clearly mopped it heavily and didnt put a wet floor sign up. She got very defensive and was extremely rude saying that it was actually due to an air conditioner leak and had been like that all morning. I don't really belive that but either way there should have been a wet floor sign. Especially since she's admitting that she's known about it since this morning. It was 2:00 when this occurred. I wasnt looking to get any kind of compensation, or to get people in trouble. Just trying to get them to put up a sign so others don't get hurt. My knees are a little banged but will be fine. I just couldn't belive how mad the lady got at me for something that cleary was thier fault and could have been avoided. I asked for her name. She rudely and aggressively said I'm the GM and my name is on the door!