Arby's

4.0
625 reviews
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Business Details

4975 Shelbyville Rd, Louisville, KY
40207, United States
(502) 259-9821
http://www.arbys.com/locations/us/ky/louisville/4975-shelbyville-rd/store-773
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4975 Shelbyville Rd, Louisville, KY
40207, United States

Hours

Reviews

4.0
625 reviews
5 stars
292
4 stars
191
3 stars
67
2 stars
28
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and efficient service, particularly in the drive-thru.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Food Quality

While many enjoyed the food, there were several reports of poor quality items, including cold or stale food.

Cleanliness

The restaurant was often noted as clean and well-maintained, contributing positively to the dining experience.

Operational Issues

Customers expressed frustration over inconsistent hours of operation and early closures, leading to missed opportunities for service.
  • MA
    Mark Adams
    Nov 7, 2025
    1.0
    Ask for Arby's sause didn't get it!!!
  • AS
    Abby Sheeran
    Oct 22, 2025
    5.0
    Best Arby's lately. The lady who takes drive thru orders lately is perfect and never messes up my order and service is always quick!
  • MS
    M S
    Oct 15, 2025
    1.0
    They close at 10pm per Google passed by 9:15 on Shelbyville road missed the place because all the lights were off Arby's lights parking lot lights off so I said maybe they're ready to go home 45 minutes before closing time so I didn't turn around . Keep ur lights off and u lose business.
  • TK
    T K
    Oct 12, 2025
    1.0
    I’m sitting at the window waiting for my order and listening to THE WORST LANGUAGE MUSIC IVE EVER HEARD. Kids in the car. Shame on this establishment!!! Do better
  • RG
    Richard Graham
    Oct 2, 2025
    3.0
    Had the Loaded Italian and it wasn't up to par compared with other Arby's.
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