Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
1,455 reviews
5 stars
672
4 stars
409
3 stars
196
2 stars
71
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and helpful staff, particularly in the drive-thru, although some reported slow service and issues with order accuracy.
Food Quality
While many enjoyed the food, particularly the roast beef and gyros, there were numerous complaints about undercooked items and incorrect orders.
Cleanliness
Several reviews noted cleanliness issues, particularly with the condiment station and dining area, although some customers found the bathrooms to be clean.
Order Accuracy
Multiple customers experienced problems with missing items or incorrect orders, leading to frustration and dissatisfaction.
Pricing
Customers expressed that the food is good but often considered it to be on the expensive side for fast food.
- NHNicholas Haines6 days ago4.0Food and service was great. Old Glory has put her time in however. Retiring the flag would be an appreciated sign of respect.
- DHDavid HarrisonDec 9, 20255.0I was a drive through customer; the food is great and the service is excellent
- CPClayton PearlNov 22, 20251.0Had a coupon that said 1.99 kids meal. Told us we couldn't use it unless we bought an adult meal. That was not on the coupon. So what they said was illegal.
- SCShelby CampbellNov 8, 20251.0Roast beef was raw. Not the first issue Ive had with this location, and ONLY this location. Every other arbys in louisville still serves the turkey gyro. The other arbys on Preston stated they are in the same district, with the same system and they sell the turkey gyro just fine. Today I ordered it at this location as its the closest to my house, and the manager stated "ill do it only this time, but not again." He should focus more on actually cooking their food instead of denying to make something they sell, have on the menu, and have all the ingredients to make. This would be different if they didnt have a button for it but on the receipt today it rung up just fine, as it does every time at the other locations. I should not have to drive miles down the road, or argue with someone just to get food fully cooked, made correctly, and how it was ordered.
- RMRebecca MohedanoNov 5, 20255.0I use the drive through. Good service, fast and the meal is always fresh and warm.