Arby's

4.2
829 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4900 Norton Healthcare Blvd., Louisville, KY
40241, United States

Hours

Reviews

4.2
829 reviews
5 stars
416
4 stars
243
3 stars
108
2 stars
23
1 star
39

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, with specific praise for items like the roast beef sandwiches and fish sandwiches, though some noted inconsistencies in portion sizes and freshness.

Service Experience

Service quality varied; many customers praised friendly and attentive staff, while others reported issues with rudeness and slow service, particularly in the drive-thru.

Cleanliness

Feedback on cleanliness was mixed, with some customers noting clean dining areas while others reported dirty tables and sticky floors.

Order Accuracy

Several reviews mentioned issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • DA
    D A
    Dec 30, 2025
    1.0
    I attempted to fine here a few weeks ago. On the lobby door was a sign stating only the drive through was open due to "staffing issues". I worked in restaurant management for several years and if we were short staffed that just meant I pucked up the slack as the leader. Why it has become acceptable post 2020 to not open due to staffing issues blows my mind. If a manager is incapable of hiring and retaining staff, then they shouldn't be in a leadership position. I've yet to attempt eating here a second time. You've already lost me as a customer.
  • DT
    Desire' Tatum
    Dec 9, 2025
    4.0
    Great food and service
  • BG
    Beau G
    Dec 6, 2025
    5.0
    They have the meat!
  • WB
    William Burton
    Dec 2, 2025
    3.0
    Run of the mill fast food. If you're traveling beware of different menus. Most are Franchises. Specials differ by location. Got a large soda off I65 Indianapolis for $2.19. Same day in southern Indiana I ordered the same large soda and price was $2.99.
  • CL
    Conner Lee
    Nov 26, 2025
    5.0
    William went above and beyond making sure the order was perfect. Cheers for the great service. Got a good team at this location.