Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Louisville Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
I regret every visit to this Chick-fil-A, and today will be my last. If I were the CEO of Chick-fil-A, I would close this location immediately because it does not represent the values or quality associated with the brand.
Here’s why:
Limited Menu
The menu is far more restricted than a standard Chick-fil-A, which already makes the experience disappointing.
Kiosk-Only Ordering Through Grubhub
You can’t order at the counter; everything goes through a kiosk tied to Grubhub. This adds extra fees to every item, meaning you pay several dollars more for the same food you’d get at a normal location.
Inconsistent and Confusing Policies
Last time, I wanted grilled chicken on my Cobb salad. The kiosk didn’t offer that option, but the staff said they could swap it without an upcharge. Today, when I asked for the same thing, they told me it was an upcharge—after I had already paid. How am I supposed to go back and pay the difference?
Poor Value and Quality
When I finally got back to my office and opened my salad, it was only half full. For the price I paid, that’s unacceptable.
RG
Raymond Gingerich
Nov 26, 2025
1.0
Horrific experience
TT
Talia Trotter
Nov 24, 2025
3.0
Didn’t realize until I left that I was missing a large fry order. Tried calling them and the phone number listed online is out of service and since the order was placed through the grubhub tablet there is no way to get a refund. This is the second time this happened to me at a UofL chick fil a
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
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