Arby's

4.1
1191 reviews
Get DirectionsCallWebsite

Business Details

251 W Highway 80, London, KY
40741, United States
(606) 864-0994
http://www.arbys.com/locations/us/ky/london/251-w-highway-80/store-1968
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
251 W Highway 80, London, KY
40741, United States

Hours

Reviews

4.1
1,191 reviews
5 stars
569
4 stars
319
3 stars
184
2 stars
50
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service; some customers praised friendly staff while others reported slow service and order inaccuracies.

Food Temperature

Numerous complaints about food being served cold or not fresh, with some customers expressing disappointment in the quality.

Cleanliness

While some customers noted a clean dining area, others reported dirty bathrooms and condiment stations.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Overall Experience

Varied experiences; some customers enjoyed their meals and service, while others had significant complaints.
  • JM
    J Med
    4 days ago
    1.0
    Was accosted by management and cussed out… They hire kids here, so don’t expect anything
  • BC
    Boyd Cooper
    Dec 27, 2025
    5.0
    Great food and service
  • RD
    Robert Defoe
    Dec 17, 2025
    3.0
    Not enough mayo on chicken sand
  • RJ
    Rob Johnson
    Nov 30, 2025
    5.0
    Great service, tried the steak bites and they are good! The guy waiting on me was super helpful and the bathrooms were clean!
  • CC
    Chrissy (CWattsOverThere)
    Oct 1, 2025
    2.0
    Middle of lunch rush - not friendly, meal came slow, fries were cold, PowerAde was out with no indication (or apology, when brought to their attention), manager was complaining loudly (we were at the far side of the restaurant and could hear her clearly) about a shipment, men had beard nets that didn't actually contain their beard hair, lady making sandwiches accessed her phone with gloves on and then went back to touching the food without changing gloves, bathroom was dirty, drink/condiment area was dirty, wet floor signs up without the floor being wet, sandwich bread was stale and the cheese was dried out... 😅 goodness! Positive: got our order correct.🤷‍♀️
Read more reviews on Google