Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported issues with undercooked food, stale items, and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.
Order Accuracy
Frequent complaints about incorrect orders and missing items were mentioned by several customers.
AB
Angela B
1 day ago
3.0
Too slow. This is FAST food.
DK
Douglas King
Dec 16, 2025
1.0
Everyone's morning commute begin before 6am in the Lexington Metro area...and it would benefit everyone if Wendy's would follow suit and open at 6am...instead of letting McDonald's and Hardee's eat your breakfast profits....
Get it fixed.
ME
Mark Estepp
Dec 4, 2025
2.0
Ordered sandwich and fries,asked for 2 BBQ sauces,was charged for each one. I understand making a profit,but unlimited ketchup but charging for sauce with meal is just petty.
OR
only rubi
Oct 18, 2025
1.0
To Wendy’s on Sharkey Way,
I am writing to express my profound disappointment with a recent order from your establishment. While I have always appreciated Wendy’s commitment to fast and convenient service, my latest experience has left me questioning the quality control measures in place.
During a visit on Friday around 10:30 ish pm, I ordered your classic chicken sandwich. I added a couple stuff to it but nothing out of the order. Well, upon taking my first bite, I was immediately concerned by the unusual texture. Regrettably, upon further inspection, it became evident that the chicken was severely undercooked, to the point of being raw in the center. This is not only unappetizing but also poses a significant health risk.
It really disappoints me. I’ve been coming to this location for years and I have never had an issue like this before. Not to mention I’ve had the worst day today and all I wanted was to enjoy some Wendy’s and ended up with an upset stomach. I spit it all out immediately because the texture was just so disturbing. But I got photos of what I could.
I trust that this matter will be addressed with the seriousness it deserves. I hope to see improvements in your food preparation processes to prevent similar incidents in the future.
Sincerely,
Rubi
NN
NonnaCharlie
Sep 18, 2025
3.0
Not a very clean restaurant. Visited at 10:30 am. Men's bathroom wasn't clean, condiment counter was dirty, outside trash was overflowing, floor wasn't clean.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, this location serves breakfast with various combos and sandwiches available.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or their website at https://order.wendys.com.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for feedback or questions?
You can call (859) 280-2300 or reach out via the Wendy's Contact page or Customer Satisfaction Survey online.
Are delivery services available at this Wendy's?
Yes, delivery is available where offered; check the app or website by entering your address to confirm availability.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info are available on the Wendy's website, mobile app, and in the restaurant.
What are some nearby dining options around this Wendy's on Sharkey Way?
Nearby dining options include Taco Bell, Zaxby's, Applebee's Grill + Bar, Starbucks, El Mariachi, Firehouse Subs, Domino's Pizza, A&W Restaurant, and First Watch.
Are there convenience stores or gas stations near this Wendy's?
Yes, nearby convenience stores and gas stations include Minit Mart, Casey's, Shell, and Walgreens.
What nearby services can customers access near this Wendy's on Sharkey Way?
Customers can access services like Coinme ATMs, Western Union money transfer, Zips Car Wash, Time To Shine Car Wash, Metro Infusion Center, Newport Cleaners (dry cleaning), and Blue Rhino Propane Exchange nearby.