Wendy's

3.8
1789 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3010 Richmond, Lexington, KY
40509, United States

Hours

Reviews

3.8
1,789 reviews
5 stars
742
4 stars
475
3 stars
292
2 stars
94
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude or unhelpful interactions.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others complained about cold or poorly prepared items.

Order Accuracy

Frequent issues with order accuracy, including wrong items and missing components.

Drive-Thru Experience

Drive-thru service received mixed feedback; some praised speed while others noted long wait times and mistakes.

Cleanliness

Generally positive remarks about cleanliness, though some customers reported unsanitary conditions.
  • RS
    Rachel Seeley
    Nov 16, 2025
    3.0
    They did not listen as I ordered, I ended up with a double hamburger instead of a single. The meat in my burger was very pink and red...not a good option.
  • AB
    Anthony Berry
    Nov 11, 2025
    5.0
    One of my favorite places to eat
  • CB
    Crystal Baranowski
    Oct 30, 2025
    5.0
    I love all fast foods I just never hardly go there and when I do I'm in a great big hurry but they are friendly the food is somewhat good the service is great and the atmosphere is awesome.
  • RS
    Ron Sizemore
    Oct 22, 2025
    2.0
    I ordered delivery the food was cold frosty was like milk
  • JH
    Jennifer Hoffman
    Oct 6, 2025
    1.0
    The service at the Wendy's on Richmond Road used to be amazing. The women at the window were always to personable, nice and efficient. Now, I'm not sure who is running this place. It has gone downhill in a very short period of time. Also, why did Wendy's change the chicken for their chicken sandwich? That was my favorite menu item. Now it is a rubbery piece of.....something that kind of resembles chicken. The taste and texture is off-putting!!! So sad!!!

Frequently Asked Questions About Wendy's

Is #704 Richmond Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.