Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Lexington, KY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1026 S. Broadway for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
1,191 reviews
5 stars
526
4 stars
267
3 stars
172
2 stars
67
1 star
159
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff and poor service, particularly from management, leading to negative experiences.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed disappointment with the quality of food, citing issues like cold meals, burnt items, and overall poor taste.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed certain menu items like shakes and slushes.
Long Wait Times
Several reviews mentioned excessive wait times for orders, both in drive-thru and mobile orders, contributing to customer frustration.
- TTTiana.Dec 26, 20251.0Worst customer service ever... Never coming back.
- CECarrie-Lynn ElmsDec 18, 20251.0The last few times I’ve been here the food is not edible.. on Black Friday I stopped for dinner for three and was shocked that after telling me they’d not been busy at all-absolutely nothing was fresh .. my child’s hot dog was green and had obviously been in the steamer since morning, I ended up cooking that evening, this time I requested fries fresh and when my toddler spit them out I tried one to discover they were so salty it was insane!! Workers were standing around laughing when I pulled through and I can’t help but think it was intentional.. sonic has good menu items but no one takes pride in their work here and I would not recommend this location to an enemy
- SBSabrina BDec 15, 20252.0I mean if you’re going to have me wait 15 minutes at least make sure my cheese sticks and chicken sandwich is crispy 🙃🙃
- CRCristopher RezaDec 13, 20251.0genuinely the worst business i’ve ever had the displeasure of trying to doordash. I went for weeks ordering fine from them and now all the sudden my orders always cancelled or my payment didn’t go through and they still take my money
- IIItsDeyltaDec 11, 20251.0Couldn't take an order for a stall outside near midnight. Mobile app also doesn't work. Rude worker came and yelled. Usually love sonic but this is honestly disappointing.