Fast Food RestaurantBurger JointAmerican Restaurant
Fast Foodies Know The Deal™. Rally's serves up world-famous seasoned fries, bold burgers, creamy shakes, and more. BOLD SINCE BURGER #1, Rally's restaurants were born out of the idea that a bland and flavorless burger was downright wrong. Americans everywhere deserve a better tasting burger — one that is unexpectedly bold, made-to-order and priced at a value that was hard to beat. Visit Rally's at 2975 Richmond Road in Lexington.
Customer experiences with staff are mixed; while some employees are praised for their friendliness and efficiency, others are reported as rude and unhelpful.
Food Quality
Food quality is inconsistent; many customers enjoy the fries and burgers, but there are complaints about incorrect orders and food not being fresh.
Technology Issues
The use of AI for order taking has led to confusion and dissatisfaction among customers, with many preferring human interaction.
Cleanliness and Presentation
There are concerns about the cleanliness of the location and the presentation of food, with some customers reporting unsatisfactory conditions.
Value for Money
Customers express mixed feelings about pricing, with some feeling that the value does not match the quality of food received.
AE
aeria elizabeth
Nov 15, 2025
1.0
Went through to get some dinner a few minutes ago, was not handed straws, when attempting to ask the lady who handed us our food after sitting there for 10 or so minutes had rudely and very quickly slammed the window on us. Never asked us if we needed anything at all and didn’t even bother to ask us what all we had in our bag either just asked if we had the “crispy chicken and stuff” please hire nicer staff, my mother was very sad that we didn’t get straws or extra napkins :(, will not be going back any time soon. Thank you for taking the time to read this.
MA
Moh A
Nov 15, 2025
1.0
At Riley’s, I arrived to pick up my order after already waiting far too long. Just when I thought I’d finally escape with my food, the employee at the counter told me to go to the other side to collect it. The surprising part? My order was already ready—she could have simply handed it to me right there. Instead, I had to stand in another long line for no good reason.
It seemed like she was frustrated because the place was busy, but that doesn’t justify being dismissive. Her attitude wasn’t friendly, and the instruction she gave made the process harder for me as a customer. The situation felt unnecessary and avoidable, and it left me with a poor impression of the service at that moment.
CL
cupcake luna
Nov 14, 2025
1.0
I was standing in the outside window to order and they all was standing around looking stupid and lost
TM
Todd Morton
Nov 9, 2025
5.0
The fries are amazing!!!! Excellent service! Very fast! I love Rally’s food and choose this location specifically because they are fast and reliable.
AB
Asante Brown
Oct 28, 2025
5.0
5 stars for Terry ALL DAY! This is my daughter’s favorite restaurant so we come here quite often, and at different times of the day. Now I know I only want to go there if Terry is working. He just goes the extra mile. He smiles at you, he’s kind, and he doesn’t seem bothered by your presence. I’ve had all those things happen to me at this rally’s and other places, and it sucks. I really hope y’all know Terry’s worth and do what you can to keep him happily employed. When I think of Rally’s, I think of the great fries and the really nice guy up front. But I am mad yall changed the hamburger buns 😒 I miss the sesame seed ones. Anyway, 5 stars for Terry, 4 on the food cause half the time the fries aren’t filled all the way up but I like to think they’re just busy and haven’t had time to drop more idk. Get them buns back and make sure the app stays working and we good.