Papa Johns Pizza

3.2
237 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Lexington, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Lexington pizza for any occasion. Call us for pizza delivery in Lexington or stop by 4250 Saron Drive for carryout to order the best pizza in Lexington, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4250 Saron Drive, Lexington, KY
40515, United States

Hours

Reviews

3.2
237 reviews
5 stars
97
4 stars
24
3 stars
21
2 stars
14
1 star
81

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Delivery Issues

Numerous reviews highlighted problems with delivery times, including late arrivals and wrong addresses, often attributed to third-party services like DoorDash.

Food Quality

Customers frequently complained about the quality of the pizza, mentioning cold, burnt, or poorly made pizzas that did not meet expectations.

Customer Service

Feedback on customer service was mixed; while some praised individual employees for their helpfulness, others reported rude or unresponsive management.

Consistency

There were significant inconsistencies in food quality and service, with some customers experiencing great meals while others faced repeated disappointments.
  • JH
    Jack Henry
    6 days ago
    1.0
    I normally have a better experience here, but just received an order with every single modifier ignored. Extra cheese on a light cheese pizza, barely cooked when specified well done, wings are extremely chewy when meant to be crispy, all sauces given were wrong.
  • LL
    Lola Lola
    Nov 7, 2025
    1.0
    Just Skip this papa John's location : Drive thru pretends you don't exist. Won't assist unless you holler through the window.female night employee incredibly unwelcoming and just asked for name and walked away without saying a word. I waited longer just to receive a terrible, sauce less, mostly bare bread "pizza". Pics is cheese mushrooms and sauce, if you can believe it.
  • LC
    Louis Chadwell
    Oct 27, 2025
    1.0
    So ordered 3 extra large new York style pizza they sent them by Door dash there where cold when got here literally pick the whole pizza up in my hand and held it was so cold call the store told the manager as well send them back and I'll remake the three pizzas all they did was reheat two of them and made a new one because the bottom of the crust was burnt until it had been reheated ask for all three of them not to be cut my third one was cut this has happened the last four times I've ordered from there the store is literally going downhill night shift management is horrible
  • BP
    B. Park
    Oct 22, 2025
    4.0
    Not a fan of the delivery vendors or cost of delivery but the pizza was hot & tasty!
  • ZP
    Z “3swords” P
    Aug 11, 2025
    1.0
    If I wanted a dasher to bring me my food I would sign up for door dash

Frequently Asked Questions About Papa Johns Pizza

What are the regular delivery hours for Papa Johns Pizza in Lexington, KY?

Delivery is available Monday to Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

Does Papa Johns Pizza offer takeout services?

Yes, takeout is available during the same hours as delivery: 10:00 AM to 12:00 AM Sunday through Thursday, and until 1:00 AM on Friday and Saturday.