CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lexington is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported issues with incorrect orders, including missing items and wrong food.
Service Speed
The drive-thru and service speed received frequent complaints for being excessively slow.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and dining areas.
Staff Attitude
Customer experiences with staff varied, with some praising friendliness while others noted rudeness.
Pricing
Numerous customers expressed that the prices are too high for the portion sizes and quality of food.
JH
Jack Henry
Dec 29, 2025
2.0
Might be the absolute slowest drive thru in all of town
AA
Ahmed Alqurashi
Dec 28, 2025
2.0
I was seated at a table with my water bottle and coffee and stepped away for less than a minute to use the restroom. When I came back, everything had been cleared and thrown away.
This is the second time this happens here.
Clearing a table that is clearly still in use is unacceptable. I hope management takes this seriously.
SS
Sue Seo
Dec 12, 2025
3.0
A few months ago, I started running, and on my way home there’s a Panera nearby, so I began stopping there to grab breakfast. I initially enjoyed the convenience, but unfortunately I’ve had repeated issues with order accuracy, which has become very frustrating.
On one occasion, I ordered four sandwiches but found only three in the bag after I got home, requiring me to drive back to the store. The following week, I checked the bag before leaving and confirmed the quantity was correct, but later discovered that one sandwich was missing bacon. Again, I had to return to have it remade.
Another time, I ordered a family meal that allows either two full-size sandwiches or four half-size sandwiches. I ordered one full-size sandwich and two half-size sandwiches, but when I got home, the full-size sandwich was missing. None of the sandwiches were labeled, so it was unclear what was missing. When I returned, the manager offered a refund and remade the sandwich, but the refund never appeared even days later.
Most recently, my son picked up a chicken sandwich from this location while in a hurry. While eating it, he realized there was no chicken in the sandwich—only egg and avocado.
Because these mistakes have happened repeatedly, I’ve stopped going to this location. I don’t think it’s unreasonable to expect orders to be accurate, especially given the time and inconvenience caused by having to make multiple return trips.
TA
Ta Al
Nov 18, 2025
1.0
Service and management are excessively rude, sandwiches were cold. And place was unswept and carpet was very dirty from food and crumbs.
Avoid this location
JD
Jasmine Dickens
Oct 18, 2025
5.0
I’ve ate at several locations and the meal choices keep getting better!! I purchase a Turkey & Cheddar Sandwich & Cream of Chicken & Wild Rice Soup. I also tried a new drink today, it was the Pomegranate Hibiscus and it was good. I choose the drive thru service but the inside is always clean. They also have a bakery selection which is amazing for everyone’s needs. Give them a try and let me know what you think!!