McDonald's

3.5
1066 reviews
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Business Details

5521 Athens Boonesboro Rd, Lexington, KY
40509, United States
(859) 263-0835
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5521 Athens Boonesboro Rd, Lexington, KY
40509, United States

Hours

Reviews

3.5
1,066 reviews
5 stars
379
4 stars
223
3 stars
194
2 stars
90
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.

Order Accuracy

There were numerous complaints about incorrect orders, with many customers receiving the wrong items or missing components.

Food Quality

Feedback on food quality was mixed; while some enjoyed hot and fresh meals, many others received cold or poorly prepared food.

Staff Attitude

While some staff were praised for being friendly and helpful, others were criticized for rudeness and lack of professionalism.

Cleanliness

The cleanliness of the location received positive remarks, particularly regarding the restrooms, although some reviews noted areas needing improvement.
  • MT
    Melissa Tackett
    Nov 17, 2025
    5.0
    One of the best customer service McDonald's I've been too. Thank you for being so nice to each customer that enters.
  • KL
    Kelly Lykins
    Nov 16, 2025
    1.0
    Long wait at speaker. Fries were cold. Chicken wraps were barely warm. Hot chocolate was awful. Go back around and was told I couldn’t give the hot chocolate back for a Coke and gave me attitude. I don’t know why I keep giving this place chances
  • RJ
    Rick Jones
    Nov 15, 2025
    3.0
    Gave me the wrong order then did not want to make it right whenever I went back.
  • TJ
    Tee Jones
    Oct 26, 2025
    1.0
    I’ve tried being patient with this location but enough is enough. I’ve been left in the drive thru waiting to order multiple times. This last time i had to say HELLO?! To even make my order. After waiting forever the food taste like crap. No to mention i was asked to pull around to wait another 15 20 mins because the girl kept bringing the wrong food to my car. This location seriously needs to get it together
  • GB
    Garrett Bell-Gresham
    Oct 25, 2025
    5.0
    Lovely McDonalds, food was hot and quick, kind server brought food to table and clean bathroom!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5521 Athens Boonesboro Rd, Lexington, KY?

McDonald's is open 24 hours a day, every day of the week.

During what times is McDonald's delivery service available?

Delivery service is available daily from 5:00 AM to 11:00 PM.