Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,188 reviews
5 stars
405
4 stars
244
3 stars
209
2 stars
102
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported consistently poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and poorly prepared meals.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and a lack of attention to maintaining the dining area.
Management Issues
Several reviews pointed to poor management practices, including unprofessional behavior from managers and a lack of staff training.
- AMangel martinez3 days ago4.0In the past I had trouble with my orders in this location. But this time it went very smooth.
- BWBrant Williams4 days ago5.0Perfectly cooked food. McDonald’s is so good when it’s fresh and this location seems to always make it fresh.
- EMEoin McDonnell4 days ago2.0Usually short staffed.
- GEGary EisenDec 16, 20251.0This location is awful. Have been here a few times and the last time was my last. Crew for breakfast is in no hurry as I waited in the drive thru for 10 mins to receive cold food. Doesn’t seem like anyone has control in there and is very unorganized. Won’t be at this location again.
- DMDeedee MorrisDec 12, 20251.0Stopped at the Winchester Rd McDonald’s. We were one of two cars in the drive thru, and once we pulled up to the window to receive our order, a mustached/goateed man wearing a blue shirt rudely informed us that we “were actually supposed to stop at the previous window”…we apologized for this and he was still rude about it, even though were the only car in the line at this point (the only other car was already gone). However, upon receiving our food, it became apparent that he should’ve been paying less attention to which window we stopped at and more attention to our food because he actually forgot to include half of the order that was paid for.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 768 Winchester Rd, Lexington, KY?
McDonald's at 768 Winchester Rd, Lexington, KY is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 6:00 AM until 11:00 PM at this McDonald's.
What are the delivery hours for McDonald's at this location?
Delivery service is available daily from 6:00 AM to 10:59 PM at this McDonald's.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I place an order online or via mobile app for this McDonald's?
Yes, you can order online through their delivery website or via the McDonald's mobile app available on both Apple App Store and Google Play.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa for payments.
What services are available at this McDonald's branch?
Services include a drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby dining options are available around McDonald's at 768 Winchester Rd?
Nearby dining options include Little Caesars for pizza, Blue Door Smokehouse for barbecue, SAV's serving African and vegetarian cuisine, Pasta Garage Italian Cafe, and The Willow, a wine bar and restaurant.
Which nearby places can help with transportation or automotive needs near McDonald's?
Nearby gas stations like Estepp's and BP, convenience store Clark's Pump-N-Shop, and automotive service Auto Tech Service are available for your transportation and automotive needs.
Are there fitness or recreational facilities near this McDonald's location?
Yes, nearby gyms and fitness centers include Elle Fitness BarreAmped, Wildfire Yoga, 3 Stone Athletics, Empowered Flow Studio, Bella Forza Fitness, Fitness Plus, and Maximus CrossFit.