Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
861 reviews
5 stars
330
4 stars
221
3 stars
144
2 stars
63
1 star
103
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, particularly at the drive-thru and counter.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some noting pleasant interactions while others reported rude or inattentive behavior.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
Kiosk Experience
Many customers expressed frustration with the kiosk ordering system, citing technical issues and a preference for human interaction.
- JBJerry BrownOct 30, 20251.0I've said before and I will say it again....McDonald's has no idea how to run a restaurant. It is NOT self serve!
- FFFelixSep 6, 20251.0Sat in line for, yes, seriously, 35 minutes. They went over both intercoms and pronounced “be with you in a moment” as the line hadn’t moved in 10 minutes. Probably all in there getting high 22:35 06SEP2025
- BBBrasen767Sep 5, 20254.0A lot of kiosks were down
- JSJoseph Savage Sr.Sep 1, 20253.0I don’t think I’ve ever been served a cup of warm lemonade before until now. Food was decent enough and service while not particularly friendly, at least wasn’t rude. I was just extremely hot and thirsty so the lukewarm drink definitely didn’t hit the spot.
- MMMrAug 31, 20251.0Night crew sleeping wasted my time waiting to get someone to take my order
Frequently Asked Questions About McDonald's
What are the regular dine-in hours for this McDonald's location?
The McDonald's at 3765 Palomar Centre Drive, Lexington, KY is open daily from 7:00 AM to 11:00 PM.
When is the drive-thru open at this McDonald's?
The drive-thru operates Monday through Saturday from 5:00 AM until midnight, and on Sundays from 6:00 AM until midnight.
Can I get delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available Monday through Saturday from 5:00 AM to 10:30 PM, and on Sundays from 7:00 AM to 10:30 PM.
What contactless or curbside pickup options does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order food from this McDonald's using a mobile app?
You can order through the McDonald's App available on iOS and Android, or order online via the provided order URLs.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location does have a drive-thru service available.
What are some nearby restaurants to this McDonald's where I can explore other dining options?
Nearby dining options include Fazoli's (Italian), Gold Star Chili (burgers and hot dogs), Jimmy John's (sandwiches), Asian Wind (Chinese/Asian cuisine), and Qdoba (Mexican restaurant).
Are there nearby services or shops where I can shop or get other needs addressed around this McDonald's?
Yes, nearby you can find Walmart Pharmacy for medical needs, Old Kentucky Chocolates for gifts, and several nail salons like Nails Pro Plus and Pro Nail for beauty services.
If I'm visiting this McDonald's, what nearby transportation or gas stations can help me on my way?
Nearby gas stations include Shell and goodstop by Casey's. These can be convenient for refueling your vehicle when visiting McDonald's.