McDonald's

3.0
1625 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
357 S Limestone Ave, Lexington, KY
40508, United States

Hours

Reviews

3.0
1,625 reviews
5 stars
452
4 stars
270
3 stars
291
2 stars
129
1 star
483

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor service, with many experiences of long wait times and incorrect orders.

Cleanliness and Safety

Several reviews highlighted issues with cleanliness, including reports of roaches and a general unsafe atmosphere due to homeless individuals in the dining area.

Operational Hours

Many customers expressed frustration over incorrect posted hours, particularly regarding the claim of being open 24 hours, which was often not the case.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.
  • KH
    Karen Henry
    Dec 30, 2025
    5.0
    Went through the drive thru. No confusion, not rushed or interrupted.. total given at speaker. By time I pulled around paid, my food came straight out the window.. everything was hot and fresh.. Will definitely be back
  • DG
    Danielle Gill
    Dec 27, 2025
    1.0
    Went to this location a little after 12am on a Monday & the screens were turned off despite me seeing someone in the drive thru window. I pulled up to ask if they were open & they said only if you’re over ears or door dash. And the guy at the window was very rude about it. When did they start doing this??
  • CC
    Creation
    Dec 25, 2025
    5.0
    The employee that was working today on Christmas was so nice to me and I didn't have any money, she gave me a free meal that she paid for with their hard work and I got to eat and I didn't feel so bad!
  • LS
    Latasha Sanders
    Dec 16, 2025
    1.0
    I went in to get a order and they said the lady doesn't speak English so they gave her the excuse that she was allowed to ignore me as I sit at the COUNTER. Then the manager said I'm sorry that you feel that way 👠 I said no this is customer service and if you don't know English you should speak English and where's your social security ♦️
  • BS
    Brian Shackleford
    Dec 12, 2025
    1.0
    Warning to all parents including parents of young adults attending UK! This evening Friday December 12th 2025 my 18 yr old daughter was ordering food inside at the kiosk when another customer a male who was sitting near by was acting strange and saying inappropriate things to my daughter in a low voice while she was ordering. She immediately spoke with the manager explaining the situation and the creepy things he said to her. The manager said he was a paying customer and she wasn't going to do or say anything and if she felt uncomfortable she can leave. My daughter scared, called us to explain what happened. We teach our kids to not become victims to these kind of sick people in the world and to say something if something isn't right. She did speak up and the manager didn't even go and speak to the guy and tell him to leave her alone or leave the store. This manager needs a hard lesson about watching out for the safety of her customers especially a young girl who is by herself and scared because some sick person was acting and saying nasty and inappropriate things to her. These are situations anyone should not take lightly. Never know if you could have saved someone’s life just by confronting situations like this instead of being passive. Shame on this manager and seriously hope her superiors take this situation a bit more seriously than their manager did.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Lexington, KY?

This McDonald's location operates 24 hours a day, seven days a week, from Monday through Sunday.

Does this McDonald's offer delivery services?

Yes, it offers delivery, including same-day and no-contact delivery options.