Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,982 reviews
5 stars
680
4 stars
407
3 stars
352
2 stars
154
1 star
389
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, missing items, and overall lack of attention to detail.
Food Quality
Customers frequently complained about cold or stale food, with some noting that the food did not meet their expectations for freshness.
Cleanliness
Several reviews pointed out unsanitary conditions, particularly with soda machines and general cleanliness in the dining area.
Inconsistent Experience
Feedback indicated that experiences varied widely depending on the time of day and staff on duty, with some praising friendly service while others reported negative interactions.
- JAJett ATNov 9, 20251.0Not 24 hour, they only accept doordash at night.
- EMEdgar MaldonadoNov 6, 20251.0Don’t know what tall kid in the red shirt had going on tonight, but he was severely dismissive and rude. I get it. It’s 3am, you’re at work…I’m sorry. But he BARKED at me through the speaker when I was taking apparently too long for his liking, and then when he handed me my food I went to ask him a question but he was gone before I could even say “thank you”…I hope your day gets better, this was such an awful experience. I too was at work late, and was trying to just get food on my way home. I would have never spoken to you that way at my restaurant. I’m sorry, it turned me off so hard.
- JCJulie COct 25, 20251.0Horrible experience!! Placed my order at the drive-thru window. Pulled up to get my food. They gave me the drinks and had me pull forward. I sat there for over 10 minutes while cars behind me were getting their food and driving off. My daughter got out of the car and walked inside to check. One girl looked at her and walked off without helping and no one else even offered to help. My daughter came back out and got in the car so we decided to pull back up to the drive-thru speaker. The employee told me to pull forward when I told them I still hadn’t received my food. They had not even started fixing my order. I had to sit there another 10 minutes. The employees were RUDE. Oh, and it wasn’t even busy. You could pull straight up to a drive-thru speaker without having to wait in line. Will definitely not go back to this location. Horrible service!! Additionally, the fries were cold and gross.
- BRBarbara RuttenbergOct 20, 20251.0Boy has this place slipped. I used to love it but no more. Would give 0 if I could.
- BABrandon AdamsOct 6, 20251.0This is the worst McDonald's In the state. The service is terrible, the attention to order detail is even worse. I have never had someone mess up my order more than this establishment. Its as simple as making a burger PLAIN!!!!! it's not hard to put just cheese on a burger. there unapologetic and cant even have the decency to offer you something for they're constant screwups. Do yourself a favor and drive to the next closest McDonald's.
Frequently Asked Questions About McDonald's
What are the operating hours at McDonald's located at 2359 Richmond Rd in Lexington, KY?
This McDonald's location operates 24 hours a day, 7 days a week, including delivery and drive-through services.
What services does the McDonald's at 2359 Richmond Rd offer for ordering and pickup?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a drive-through available at this McDonald's location?
Yes, this McDonald's has a drive-through open 24/7.
Which payment methods are accepted at the McDonald's on Richmond Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online for delivery or pickup at this McDonald's?
You can order online through their delivery URL or use the McDonald's app available on iOS and Android.
Are there any mobile rewards or offers available for McDonald's customers at this location?
Yes, customers can earn points for free food through MyMcDonald's Rewards.
What are some nearby places to visit around McDonald's at 2359 Richmond Rd?
Nearby places include Newk's Eatery for pizza and salads, Orangetheory Fitness Lexington for workouts, and El Jefe Mexican Grill for Mexican cuisine.
How can the nearby Chick-fil-A benefit customers visiting McDonald's on Richmond Rd?
Customers looking for alternative fast food chicken options can visit Chick-fil-A, which is nearby this McDonald's location.
Which nearby convenience stores can customers visit before or after McDonald's?
Richmond BP, bp, Minit Mart, and goodstop by Casey’s are nearby convenience stores and gas stations customers might find useful.
Does this McDonald's location provide free WiFi and other amenities?
Yes, this McDonald's offers WiFi along with services such as drive-thru, mobile ordering, and gift cards.